About Us:  

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. 

This position is located in Pune. You'll be working in a major tech center of Pune, India.  We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.  

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor is disrupting the hybrid cloud monitoring market by changing the way businesses use disparate sources of data. We are already a leader in this space – and we started by solving the hardest, most complicated problem first. With roots in the IT Infrastructure Monitoring space, we have carved out excellent product-market fit in hybrid cloud monitoring. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. As we enter this next phase of growth, we are in search of a Salesforce Billing Specialist.

The Salesforce Billing Specialist plays a critical role in managing and optimizing the billing and invoicing processes within the Salesforce platform. This role involves configuring, customizing, and maintaining the billing functionalities of Salesforce as well as Revenue Recognition functionalities of RightRev to ensure accurate and efficient operations. The specialist collaborates with cross-functional teams to gather requirements, implement changes, and troubleshoot issues related to Salesforce Billing and RightRev Revenue Recognition.

Here's a closer look at this key role:

• Configure and customize the Salesforce Billing module to align with the company's billing processes and pricing structures.
• Configure and customize the RightRev module to align with the company's revenue recognition processes.
• Collaborate with stakeholders to understand billing and rev rec requirements and translate them into technical solutions within Salesforce and RightRev.
• Define and set up Invoice Schedules, billing rules, products, pricing bundles, and subscription plans within Salesforce.
• Design and implement automated workflows for generating invoices, processing payments, and managing billing schedules.
• Utilize Apex programming and Salesforce Process Builder to create custom billing automation solutions
• Integrate Salesforce Billing with other systems such as financial systems, and payment gateways.
• Ensure data integrity by managing customer accounts, subscription details, and billing records.
• Troubleshoot and resolve technical issues related to billing calculations, invoicing, and subscription management.

• Bachelor's degree in Computer Science, Information Technology, or a related technical field.
• 3 to 5 Years in Salesforce administration, with a focus on Salesforce Billing.
• Salesforce Administrator certification and additional certifications related to billing or commerce platforms are preferred.
• Strong technical proficiency in Salesforce configuration, customization, and integration.
• In-depth understanding of billing processes, revenue recognition, and pricing models.
• Experience with Apex programming, Visualforce, or Lightning components is a plus.
• Analytical and problem-solving skills to troubleshoot technical issues and devise solutions.
• Excellent communication skills to liaise with both technical and non-technical stakeholders.
• Project management skills to coordinate system enhancements and upgrades.