Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group and is a foundational component of Cisco’s growing Observability business.

About The Role

As a Salesforce Developer you will be a member of our Business Systems team within Sales Operations. You will be responsible for designing, developing, and maintaining Salesforce solutions to enhance our customer experience and support business operations. In this position, you will play a pivotal role in supporting our Customer Engineering team's robust Salesforce roadmap while also providing essential assistance to all areas of our Salesforce instance. Your expertise will be instrumental in enhancing our Service Cloud features, including case management, chat functionality, and integrating new AI enhancements. In addition to your focus on Service Cloud, you will be responsible for the day-to-day Salesforce administration tasks, ensuring seamless operation and efficient automation. You will also work with other developers to help and maintain a robust Devops Process including review, migration and Production Deployments of Salesforce metadata.

What You’ll Do

• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objects, business requirements and company goals
• Provide system administration and customization support of internal and customer-facing Salesforce environment, especially related to customized applications including Apex, Visualforce and lightning components, user permissions, security settings, process builders, Flow, custom objects and validation rules
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully
• Troubleshoot production defects and provide preliminary root cause analysis, impact, provide workaround/tactical fix when possible
• Test, and document custom development, integrations, and data migration elements of a Salesforce implementation
• Act as release manager, deploying Salesforce configuration and code changes in an organized manner
• Design and implement data integrations between Salesforce and other systems, ensuring smooth data flow and accurate reporting.
• Stay up-to-date with Salesforce updates, best practices, and emerging technologies, and make recommendations for system enhancements and improvements.
• Perform thorough testing and debugging of Salesforce solutions, identifying and resolving issues in a timely manner.

Qualifications

• At least 3 years developing for the Salesforce Platform (Apex Controllers, Triggers, Batch APEX,Visualforce, SOQL, SOSL, Lightning Web Components, and other Salesforce programmatic solutions)
• Salesforce Certified Platform Developer I or Platform Developer II certification is preferred. 
• English language proficiency on daily interactions with global teams 
• Experience in Salesforce product suite including Salesforce Lightning, Sales Cloud, Service Cloud, and AppExchange solutions 
• Exposure to integrations with Salesforce and 3rd-party APIs with the Salesforce platform. 
• Knowledge of Salesforce SOAP API, REST API, and BULK API Force.com APIs, Webhooks and Web Services -Experience with Salesforce tools: Data Loader, DemandTools, Workbench, Flow. 
• Understanding and experience with security features (SSO, Org-Wide Permissions, Sharing Sets, Permission Sets, Field Level Settings) 
• Experienced in all software development project phases, including requirements gathering, system design and build, testing, and end user training. 
• Understanding of when to use declarative vs programmatic development. 
• Experience using CI/CD, packaging and deployment tools.

Nice to Have

• Experience in any Devops tools preferably Salesforce Devops Center. 
• Experience configuring and customizing Salesforce Experience Cloud including embedded service and Omni Channel for Lightning 
• Experience with Salesforce CPQ or equivalent quoting tool -Experience using Github for source control 
• Experience with Java 
• Experience with Salesforce Einstein Bots, Next Best Action and Analytics recipes 
• Expertise integrating Slack workflows

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

708,100 - 820,500 MXN

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.