Since 2011, General Assembly (GA) has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, marketing, and more, both online and at campuses across multiple countries. Our global professional community boasts more than 95,000 full- and part-time alumni — and counting.

In addition to fostering career growth for individuals, GA helps employers cultivate top diverse tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

Salesforce is an essential and growing part of the technology stack at GA. We recently embarked on an initiative to build GA’s next generation Student Information System using Salesforce, extending our CRM ecosystem to support the entire customer journey across admissions, enrollment, job placement, and alumni activities. Our new GA Connect Portal uses Experience Cloud to enable student interactions with instructors, admissions specialists, support teams, and academic and financial records. We are also enabling job placement opportunities for GA’s learners through Salesforce integrations across The Adecco Group, GA’s parent organization and the world’s largest talent solutions company.

We’re looking for an enthusiastic Salesforce Engineer to join us on this mission. The successful candidate will be well-versed in using Salesforce and other CRM tools to solve critical business problems. It’s the job of this Salesforce Engineer to leverage Salesforce to create a smooth customer journey and enable efficient and effective business operations.

The CRM team at GA is made up of an Engineering Manager, a Technical Product Manager, a Project Manager, a Senior Salesforce Engineer, a Salesforce Engineer (you), and a Salesforce Administrator. You will report directly to the Engineering Manager. Our current Salesforce ecosystem consists of two Sales Cloud instances, Marketing Cloud Account Engagement (Pardot), and nascent use of Service Cloud and Experience Cloud. Key third party tools include telephony, SMS, DocuSign, and finance integrations.

Our expectations for the role and your responsibilities are:

• Usually, 3-5 years of experience being a professional Engineer or Senior Salesforce Administrator with proven coding experience.
• Experience leveraging Salesforce to solve critical business problems, with an emphasis on limiting design complexity.
• Experience with integrating salesforce and 3rd-party applications (with or without a Managed Package).
• Proven knowledge and subject-matter expertise in Lightning Web Components, Apex, Flows, and other customization options within Force.com platform.
• Expertise with Sales Cloud, and at least one of Service Cloud, Experience Cloud, and Marketing Cloud Account Engagement (Pardot).
• One or more current Salesforce certifications (Platform Developer I or II, Sales/Service/Marketing Cloud) OR a portfolio of equivalent experience 
• Should be aware of the business value in work being done. Able to prioritize own work when given business value context.
• Works mostly on clearly defined and scoped individual features or problems. Able to debug typical problems without assistance; more difficult problems requiring guidance.
• Provide material feedback, find common ground and solve problems for the good of all with guidance and is seen as a team player who can gain the trust and support of others in the team.
• Follows established patterns and approaches within existing code bases.
• Follows professional team and organizational standards.
• Understands fundamental concepts of systems development life cycle (SDLC), and monitors adherence to all practical aspects.
• Experience with Agile development, and with software implementation projects.
• A proactive communicator who uses remote tools like Slack, Zoom, and JIRA to build relationships and trust with our stakeholders.

The anticipated annualized salary range for this position in the US market is $66,500 and $93,000. Salary will be determined based on experience, education, geographic location, and other factors.  If hired as a regular full-time employee, this position will include a variable compensation plan which could be a bonus or a commission.

US benefit offerings for full-time employment may include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans & reimbursement and retirement programs.  Available paid leave may include paid time off, parental leave and holiday pay.

The salary range published in this job posting is for US based locations only. Non-US based candidates interested in this position can email talent@generalassemb.ly for country-specific pay range details and benefits offered.

Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.

United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.