Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

We are seeking a dynamic and experienced Salesforce Scrum Master/Program Manager to join our team. This role will involve leading our Agile Sprint rituals and processes, driving documentation, and communicating delivery and release expectations with stakeholders. The ideal candidate will help accelerate our adoption of Agile methodologies and guide us down the path of maturity. You will play a crucial role in helping our team achieve operational efficiencies leading to a reduction in bugs, staying on track with timelines, and improving overall productivity.  This role requires a deep understanding of business processes, excellent analytical skills, and expertise in Salesforce functionality to optimize the use of the platform in achieving organizational goals.

• Guide teams on use of Agile framework and uncover areas of improvement
• Coach teams on self-organizing to optimize execution velocity
• Identify and remove blockers or coach teams on how to self-remove them
• Identify potential sprint risks proactively
• Build an environment of trust where team members feel comfortable giving feedback
• Facilitate Agile ceremonies including daily stand-ups, sprint planning, scheduling, backlog grooming, solution reviews, and retrospectives
• Collaborate with stakeholders to manage expectations around delivery timelines and release schedules
• Create communication including release notes and newsletter to keep greater organization informed of changes within TE’s Salesforce ecosystem
• Drive the creation and maintenance of comprehensive documentation.
• Promote continuous improvement practices and implement process enhancements
• Track and report on team performance metrics
• Oversee testing and user acceptance testing (UAT) processes to ensure quality and reliability of deliverables

• Proven experience as a Scrum Master in an Agile environment
• Strong knowledge of Agile methodologies and principles
• Excellent communication and facilitation skills
• Ability to drive documentation and maintain detailed records
• Experience with stakeholder management and expectation setting
• Scrum Master certification (CSM, PSM, or equivalent)
• Experience with Agile frameworks such as Scrum, Scrumban, and Kanban
• Prior experience with Salesforce.com, particularly Service and Sales Cloud
• Customer service-oriented with effective time management skills
• Experience with Agile project management tools (e.g., Jira, Trello, Confluence)
• Experience working with cross-functional teams in a matrixed organization

• Salesforce certifications: (Salesforce Administrator, Service Cloud Consultant, Sales Cloud Consultant, App Builder, Business Analyst, Strategy Designer)
• Experience with Anlytics tools(Tableau, PowerBI, Looker)
• Basic proficiency of Salesforce deployments using current DevOps tools
• Experience working for a SaaS-based organization

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.