Why Deliveroo?

We're building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible. We obsess about building the future of food, whilst using our network as a force for good. We're at the forefront of a industry, powered by our market-leading technology and unrivalled network to bring incredible convenience and selection to our customers.

Working at Deliveroo is the perfect environment to build a definitive career, motivated by impact. Firstly, the impact that working here will have on your development, allowing you to grow faster than you might elsewhere; secondly, the impact that you can have on Deliveroo, leaving your mark as we scale; and finally, being part of something bigger, through the impact that we make together in our marketplace and communities.

The Role: Join Deliveroo's dynamic Salesforce team which drives global change projects to fuel the company's rapid expansion. We are in search of a skilled Salesforce Support Administrator to collaborate with our team in maintaining and enhancing our Salesforce platform.

As a Salesforce Support Administrator, you will act as the main point of contact for our global CRM users. Your role will involve addressing user requests for new features, facilitating user access to platform functionality, investigating and resolving bugs, and overseeing data changes on the platform. In addition, you will develop strong relationships with our internal customers, ensuring the delivery of exceptional customer service within established SLAs.

You will also play a pivotal role in granting users access to platform features, investigating and resolving bugs, and managing data changes on the platform, ensuring the smooth operation and optimization of our Salesforce environment.

Responsibilities:

• Provide ongoing support for regular system maintenance, reviewing Salesforce Quarterly releases and coordinating impact resolution
• Collaborate with internal teams to analyse, troubleshoot and resolve complex support issues
• Manage support queues and assigned cases
• Provide best practice guidance and training to users
• Resolve or escalate support issues as appropriate
• Troubleshoot bugs and defects with end users
• Building of reports and dashboards
• Work with delivery teams to transition new features into the support team
• Handle administrative functions including user account maintenance, data maintenance, security set-up, validations, formula fields, assignment rules, sharing rules etc. 

Required:

• 3+ years of experience as a Salesforce System Administrator (on Lightning experience)
• Understanding of the Salesforce Security model: sharing rules, profiles, roles hierarchy, etc.
• Managed service/support desk experience, working with end-users
• Experience with Data Loader / dataloader.io
• Excellent written and verbal communication skills
• Self managing and self-organised, with the ability to prioritise appropriately
• Passionate about learning and wants to develop their technical skills
• Demonstrable experience and understanding of Sales and/or Service Cloud

Desirable:

• Salesforce Certifications
• Experience implementing Salesforce configuration changes, including: flow, approvals, page layouts, record types, custom settings
• Previous experience on any of the following: Docusign, Power Diallers, CTI, Onfido, Asperato, HVS, Medallia, Showpad, Calendly, Marketing Cloud, Pardot is a plus.

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