Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group and is a foundational component of Cisco’s growing Observability business.

This role would be to support SamKnows, another Cisco acquisition, which extends Cisco ThousandEyes' industry-leading view of the Internet and hybrid workforce experience. 

About SamKnows

SamKnows, was a privately held broadband network monitoring company headquartered in London, UK. For broadband providers and our customers today, the combination of ThousandEyes and SamKnows accelerates the delivery of exceptional connected experiences over many more networks.SamKnows offers vast visibility and rich insight into consumer broadband networks, enabling network operators to see and improve network performance and application experience for their customers. Cisco’s acquisition of SamKnows will expand ThousandEyes’ visibility of broadband networks and last-mile performance through SamKnows’s fleet of millions of vantage points on home routers and mobile devices connected to Internet service providers around the globe. It will also bring ThousandEyes’ end-to-end network assurance to more broadband service providers, enabling them to isolate and troubleshoot issues faster to assure a differentiated customer experience that reduces churn, attracts users, and enables them to better compete in today’s market. 

About The Role

We are looking for an outstanding Technical Solutions Architect to join our team of superheroes supporting the APJC territory. You will have the opportunity to be the customer interface of SamKnows within region. You will work within Service Provider team presenting SamKnows in prospective business opportunities; be instrumental in working with prospects during trials and highlight business value; educate prospects, customers and the Cisco sales team on the technology & integration and how it applies to industry trends and business initiatives.

What You’ll Do

• Support the technical sales process being part of a Service Provider organization
• Supporting larger sales motions within Cisco
• Helping Sales team qualify opportunity with SamKnows
• Demonstrate solution to showcase capabilities and use-cases
• Build and maintain a technical and trusted advisor relationship with Cisco SE communities
• Support customers & partners during solution evaluation
• Define scope and define solution deployments
• Translate technical capabilities into business value & outcomes for customers
• Participate as a member of the SE community and Technical Solution Architect teams
• Participate on weekly team meetings
• Participate in quarter business review sales meetings
• Present technical topics and successful wins
• Enable the Cisco Sellers and SE communities
• Proactively share knowledge and experience with the teams
• Being a go to person when it relates to SamKnows technical questions & support in the region
• Understand competitive landscape
• Collaborate with Marketing
• Support trade shows and networking events
• Contribute to blog and social media posts
• Suggest and contribute to white-papers and case-studies
• Collaborate with Product Management and Engineering
• Provide solution feedback from first-hand use and customer interaction
• Provide solution suggestions and improvements to drive solution strategy
• Participate, drive and provide feedback on internal and external solution beta programs
• Collaborate and Coordinate with Customer Success in providing a comprehensive hand off to effectively support post-sales activities with the customers

Qualifications

• Excellent presentation, communication, and problem-solving skills
• At least 10 years previous experience working with Service Providers in presales.
• Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)
• Knowledge of application and network infrastructures
• Knowledge of unified communications
• Experience with application and network performance analysis solutions
• Experience with packet analysis of network and application protocols
• Experience with scripting languages (e.g., Python, Perl, Javascript)
• Proven ability and consistent track record in a Technical Sales or related profession
• A degree in Electrical Engineering, Computer Science or related field
• Excellent communication skills 
• Travel required as applicable

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.