LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are seeking a motivated Software Engineer with 2 years of experience to join our Customer Care Automation Intelligence team. In this role, you will be part of a dynamic team that builds and develops an account monitoring platform for our brands, designs and builds bot solutions (both internal and external), and leverages LivePerson's AI capabilities. You will also develop automated processes aimed at improving efficiency for our success team.

You will: 

• Design, develop, test, and maintain software applications using [programming languages/technologies relevant to the job, e.g., JavaScript, Python, Java, etc.].
• Collaborate with team members to understand project requirements and translate them into technical specifications.
• Develop and implement bot solutions that leverage LivePerson AI capabilities to enhance customer and internal interactions.
• Build and maintain the account monitoring platform for our brands, ensuring scalability and reliability.
• Create automated processes to enhance the efficiency of our customer success team.
• Participate in code reviews to maintain code quality and share knowledge with the team.
• Troubleshoot, debug and resolve software defects and issues.
• Continuously learn and stay updated with new technologies and industry trends.
• Contribute to improving the development process and efficiency by suggesting new tools and methodologies.
• Participate in on call rotations

You have:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 2 years of experience in software development.
• Experience in Javascript, NodeJS
• Experience with version control systems, such as Git.
• Excellent communication skills, both written and verbal.
• Knowledge of CI/CD pipelines and automated testing.

Benefits: 

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.