See yourself at Twilio

Join the team as our next Security Architect, Telecommunications

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to ensure that Twilio’s products and infrastructure follow secure-by-design principles. You will partner closely with our platform, IT, and supernetwork teams to provide leadership and guidance to ensure that new technology solutions meet Twilio’s high security standards.

You will also drive the security of telecommunications systems and protocols across Twilio’s platform. You will be expected to set, verify, and guide technical security direction across all of Twilio products and services and drive guidance and leadership connection with senior engineering leadership.

Responsibilities

In this role, you’ll:

• Design and implement security standards across a broad range of Twilio products and services
• Identify and extend telecom-specific requirements for the Twilio platform
• Design and build scalable architectures to improve data security for telecommunications networks
• Represent security requirements with engineering and senior leadership partners throughout the organization

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 10+ years of experience working in a security-focused role within a technology-related industry, including 5+ years in a leadership/managerial position.
• Extensive knowledge of telecom-specific security challenges, technologies, and standards, including protocols such as SS7, Diameter, and SIP, as well as experience addressing vulnerabilities in 5G, IoT, and mobile network infrastructures.
• Proven understanding of risk and vulnerability remediation, with a strong track record of reducing risks in complex telecommunications environments and successfully collaborating with technical teams.
• Proven, proactive communication and interpersonal skills to build and maintain relationships across business units, particularly with senior leadership teams.
• Strong understanding of telecom network security, cloud security, application security, cryptography, and securing high-volume, high-reliability distributed systems.
• Demonstrated ability to influence and negotiate with stakeholders in high-pressure environments dealing with competing priorities.
• Familiarity with compliance and regulations, such as GDPR, FCC regulations, and the NIST Cybersecurity Framework, in addition to broader security compliance frameworks like SOC 2, ISO 27001, HIPAA, SOX, and HITRUST.
• Proven ability to work in a distributed-systems environment with cloud-native telecom deployment models, including NFV and SDN 
• Experience designing and implementing secure, scalable architectures for telecommunications networks, leveraging cutting-edge tools and methodologies to safeguard data and operational integrity

Desired:

• Experience with security risk assessments, IT audit, and GRC software as well as tools and frameworks specifically suited to telecom environments.

Location

 This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately <5% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $184,000 - $230,000
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $195,000 - $244,000
• Based in the San Francisco Bay area, California: $217,000 - $271,000 
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until {{02/17/2025}} but may change based on business needs. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.