At AKQA we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.

The Client Services team are responsible for every facet of our enduring client partnerships ­– from ensuring an unwavering commitment to delivering meaningful outcomes to redefining the future of brands and businesses. With a profound empathy for our client’s business context, their customer base and society as a whole, they embrace an entrepreneurial mindset to identify and enable opportunities to nurture sustained growth. Equally the team serves as gatekeepers to the well-being and ambitions of the internal team.

As an AKQA Senior Account Director, you’ll transform our clients’ businesses by creating opportunities for new and existing brands across their digital and comms ecosystems. More than just a manager or consultant, you will foster partnerships with clients to deliver measurable impact. 

Located either Venice or Milan, you will have access to our diverse network of specialists by collaborating across our twelve European studios.  You will work in an environment which fosters a meritocratic culture and encourages ownership, and you will be surrounded by some of the brightest minds in their fields.

ROLE REQUIREMENTS

• Establish collaborative partnerships with key clients to deliver against business objectives.
• Identify and nurture organic growth opportunities through existing client relationships.
• Consistently demonstrate your strategic capability and presentation skills in framing client challenges, defining project approaches and ensuring value based outcomes.
• Effectively empathise, synthesise and communicate client requirements in clear briefings.
• Orchestrate the optimal service delivery and ensure overall client satisfaction.
• Motivate and coordinate multidisciplinary teams across studios, disciplines and partners.
• Support continual process improvements across the AKQA’s evolving service offering.

QUALITIES AND CHARACTERISTICS

• 7+ years in digital, strategy, non-traditional advertising agency or business consulting environment.
• Thorough knowledge of digital products and experience design projects (technology experience is a bonus)
• Good knowledge of omnichannel marketing communications
• Ability to identify opportunities to enhance clients’ businesses and autonomously grow relationships.
• Able to effectively drive new business opportunities, from identification through to conversion, including presenting autonomously at senior levels.
• Strong understanding of the digital landscape, customer experience perspective and transformation
• Strong problem-solving skills; able to demonstrate how you’ve made a measurable difference to an organisation, project or team.
• Experience of managing integrated global/regional projects that involve multiple external and internal stakeholders.
• A positive, proactive and collaborative attitude and passion for innovative work that is both ground-breaking and change-making.
• Experience in authoring strategic proposals and commercial scopes.

We provide an extensive range of benefits. To find out more click here. 

AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA’s ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.