Role: Senior Account Director 

Location:Kingston upon Thames, England, United Kingdom

ROLE MISSION

Working in partnership with our client, the Senior Account Director will develop a complete understanding of your client's consumers, brand, business, and agency network. You will also be the most-attuned agency partner vis-a-vis to their commercial needs, brand objectives and digital requirements to – proactively where possible - advise on brand building comms and campaigns. You will be responsible for client relationships across our UK Nutrition, Ice Cream, Homecare, Beauty & Wellbeing, and Personal Care brands, and work with the Managing Partner to partner with Senior Clients. Positioned as the key point of contact for the client, you are the lynchpin in our account management team, our brands and for the agency network, representing, protecting, and promoting the client's services.

THIS ROLE IS RIGHT FOR YOU IF...

You are someone who likes to work in close collaboration with clients and brands. You are entrepreneurial and relish the opportunity to be a central part of a dynamic and creative team. You have a growth-mindset and a keen problem-solver, able to find creative solutions to internal and client challenges.

ABOUT THE TEAM YOU WILL BE JOINING

You will report to the Managing Partner.

You would work closely with the client's Creation and Design personnel, Strategy, Social Media Management, Process & Production, Operations, Resource Management, and Finance personnel. You will also work with colleagues in our broader network to shape a solution within the agency that forges value-driving bespoke solutions for our clients

WHAT YOU WILL BE DOING IN YOUR ROLE

• Ensuring creative quality: Assessing quality of outputs whether creative or strategic, impact of work in-market and ensuring the highest class of creative and strategic excellence, ideation and innovation. You will champion creativity and make things happen to ensure flawless execution and delivery, on time and in budget. Delivering outstanding, high-impact, effective and efficient execution across media channels across all divisions.
• Growth in service uptake: Spearheading growth in client awareness and uptake in U-Studio’s network services. Actively seeking out opportunities to provide U-Studio solutions to client's challenges Measured in the capabilities we are providing as a service to individual clients.
• Growth Enablement: Be responsible for growth in revenue, number and size of projects, and percentage utilization of the U-Studio team. Scoping for and converting budget from your clients towards relevant projects. Up-selling with additional solutions and thought-leadership for our clients.
• Client Engagement: Develop solid client partnerships based on trust and advocacy, thinking ahead to forsee and mitigate potential issues. Requesting and acting upon quarterly and ad hoc client feedback regarding trust, effectiveness, and value. Achieve aggregate 80%+ score on client feedback surveys when jobs are complete as well as recording verbal and written feedback from client. You will anticipate challenges, push for excellence and find proactive solutions.
• Team Leadership: Management of various stakeholders within the core U-Studio team and wider network teams to deliver against brand and project objectives and goals. Obtaining fantastic feedback from internal stakeholders regarding collaboration, inspiration, and understanding of account or client strategy.

WHAT SKILLS WILL HELP YOU BE SUCCESSFUL 

• Relevant senior experience working in a creative agency, responsible for running the day to day for a key account or multiple accounts.
• You must have experience leading a team to success. In this role, you will be leading and running your projects as well as guiding and mentoring junior members of the team.
• Strong gravitas and the ability to forge relationships with mid-level to senior clients, building trust in an agency's offering.
• Excellent communication skills and a proactive and collaborative mindset, thriving in a team environment.
• Commercially responsible for the projects in your monthly, quarterly, and yearly targets. Preferably experience on a global or multimarket client.
• Superb understanding of the Digital Advertising ecosystem; social media, digital display, out of home, CRM, and website.
• Experience working on as part of an inter-agency team that delivers integrated campaigns that span ATL, Digital, and social channels.
• Drives a data-driven approach to campaigns, understanding audience metrics, and media engagement architectures.
• As a Brand Guardian, you will need an eye for design, catching creative when it could be improved and aligned to the brand's objectives / purpose.
• Your passion ensures every project surpasses the client's expectations, and you have countless case studies demonstrating creative excellence.
• A sales-oriented and commercial outlook with a track record of growing the revenue and scope of accounts that you run, either personally or in partnership.
• Expert in creating scopes, project proposals and timing plans projects with short deadlines to secure budgets from Brands.
• Expert in running a creative project from client briefing to delivery successfully.
• You will have experience in line-management. You have a passion for personal development and have a track record of guiding direct reports.
• Experience working for large FMCG clients.
• Naturally, you have the basics buttoned-down:

  o Organizational and time management skills.

  o Dedicated, focused on excellence in all things.

  o Demanding of themselves and their teams – in the right way always.

ABOUT OUR COMPANY

Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.

OUR VALUES

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Follow us on  Instagram oliver.talent

Job Id: 9258

#LI-KA1 #LI-Onsite

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle. 

Inside Ideas Group and its’ affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.