Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What's the opportunity? 🤔

We are seeking a dynamic and experienced Senior Account Executive to join our team. In this role, you will play a pivotal part in propelling our new business growth in the Mid Market and Enterprise segment, leveraging your expertise to foster and maintain key client relationships. If you are passionate about consultative sales and eager to make a significant impact, this is the perfect opportunity for you.

What will I be doing? 🚀

• Product Evangelism: Champion Intercom's product by driving its adoption and growth within the Mid-Market and Enterprise segment.
• Sales Cycle Management: Oversee the complete new business sales cycle for Mid-Market/Enterprise customers, from initial outbound to closing deals, utilising a consultative values based sales approach.
• Forecasting & Reporting: Deliver accurate sales forecasts and provide clear visibility on revenue performance.
• Product Knowledge: Maintain comprehensive and up-to-date knowledge of our evolving products and sales processes.
• Tailored Demonstrations: Develop and present customized product demonstrations to meet specific client needs.
• Team Development: Engage in mentoring and development activities within the sales team.
• Customer Advocacy: Represent the voice of the customer to internal stakeholders, including Marketing and Product teams.

What skills do I need? 📖

• Sales Expertise: Minimum of 5+ years of experience as an Account Executive, with at 3+ years in Saas.
• Track Record: Proven success in meeting and exceeding sales quotas.
• Communication: Exceptional written and verbal communication skills.
• Problem Solving: Strong ability to navigate and solve challenges in a fast-paced environment, handling both inbound and outbound opportunities across various industries and company sizes.
• Closing Skills: Demonstrated ability to close net new business in a competitive landscape.
• Growth Mindset: Exhibits intellectual curiosity, ambition, and a continuous learning attitude.

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• Catered lunch every weekday, plus a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Flexible holidays so you can take time off when you need it
• Healthcare stipend towards private health insurance for you and your partner/spouse
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Why Intercom? At Intercom, we believe in fostering growth and development from within. Joining our Account Executive team means becoming part of a community dedicated to career progression, creativity, and ownership. As a rapidly expanding business, we offer ample opportunities for advancement and personal growth.

Join Us If you are a passionate sales professional looking to make an impact and grow your career with a forward-thinking company, we would love to hear from you. Apply today to join the Intercom team!

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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