As a Senior Account Manager, you are the client’s champion within the agency.  You’re looking to flex your skills growing and managing client relationships, but you still want some direction.  You will have the support of an Account Director or Client Partner, who will provide strategic guidance while still allowing you to lead projects within your vertical client set.  Client satisfaction, account revenue growth, and overall business profitability are on your shoulders.  Most importantly, your clients, from mid to senior level, regard you as a trusted advisor to deliver excellent digital experiences.

You will:

• Provide strategic guidance to manage project relationships, ensuring success and satisfaction
• Foster relationships with senior managers in client organizations and offer ongoing leadership to team members
• Lead projects to completion while adhering to best practices and cross-functional solutions
• Facilitate deeper collaboration opportunities that showcase clients as innovative contributors to cutting-edge solutions
• Share insights on clients' strategic business initiatives with internal teams
• Demonstrate industry knowledge regarding structure, trends, initiatives, and best practices
• Supervise the development of detailed proposals and statements of work with core team support
• Drive significant growth in client relationships, focusing on revenue generation and account profitability

You have:

• 4-5 years of integrated Digital Account Management experience, preferably in the automotive segment; experience in customer journey work in other segments will also be considered
• Bachelor’s degree or equivalent experience in business, marketing, communications, e-business engineering, or computer science
• Demonstrate experience with complex clients, delivering annual services revenues exceeding $7MM
• Comprehensive knowledge of content management, analytics, digital marketing, eCommerce, and internet technologies
• Experience managing site development, including large-scale design, build-out, and maintenance, collaborating with strategists, data analysts, and media partners for ongoing test-and-learn environments
• Capability to handle multiple tasks concurrently and collaborate with remote or decentralized teams
• Possess excellent communication and leadership skills, including exceptional presentation abilities
• Proven creative and technical problem-solving skills, with a knack for negotiation and leadership in consensus-building situations.
• A high-level understanding of project management lifecycle, methodology, and processes.
• Comprehensive knowledge of e-business issues, including familiarity with third-party solution providers
• Demonstrated excellence in interpersonal skills, especially in situations involving consensus and team building with strong problem-solving skills related to program and account management

What We Offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 15 affinity groups
• Funding towards internal learning and development
• Enterprise-wide employee discounts

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days per week.

The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationships
• Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx