At Teads, we value the experiences that our clients have with our brand at every step. We believe that:

• Everyone at Teads plays a role in making this experience efficient, strategic and most importantly, beneficial for our clients.
• The sum of all interactions that a client has with the Teads brand impacts their overall experience and that no detail is too small to perfect.
• By being proactive and intuitive, we can leave our clients feeling energised.

About the Role

As a member of the Customer Experience team, the Senior Customer Experience Manager will be part of a regional team responsible for the set-up, optimisation, performance and general stewardship of advertising campaigns. You will be an expert in all areas of account management, have a thorough understanding of ad operations and deliver exceptional service to internal teams and external clients. You will manage a portfolio of strategic client initiatives in a managed service and programmatic capacity, whilst managing or assisting the development of a junior team member.Outcomes

The Senior Account Manager will be responsible for achieving the following outcomes within the first year:

• Within 1 month of hire: Successfully complete formal onboarding program
• Within 3 months of hire: Demonstrate an understanding of the Teads offering, platforms and programmes fundamental to their job role. Has begun to build relationships across internal departments and with external clients
• Within 6-9 months of hire: Demonstrate ability to manage high revenue / strategic campaigns autonomously, while also being one of the ‘go to’ people within the customer experience team
• Within 1 year of hire: Assumes a lead role within their regional CX team, establishes area(s) of expertise and proactively participates in business projects. Working towards management responsibilities with the aim of a direct report or mentor scheme

Responsibilities

• Lead preparation for campaign activation through clear and concise communication efforts with the client
• Assume the role of Teads Ad Manager platform consultant, educating clients on best practices
• Oversee post-sale process, including but not limited to campaign set-up, pacing and delivery, troubleshooting and problem solving, incremental revenue generation and post-campaign analysis
• Maintain weekly calls with clients and participate in end of campaign reporting and QBRs
• Develop a good working relationship with relevant departments, key individuals and stakeholders across the business
• Assist in onboarding of customers to our self-service buying platform
• Assist in preparation of team for successful campaign activation through clear and concise communication effort
• Assist team development through consistent and thorough knowledge sharing and career development exercises

Requirements

• Extensive experience in Advertising Operations at a digital media agency, publisher or Ad Tech company
• Vast Advertising Operations knowledge and a vested passion in understanding how trends impact day to day work, such as, but not limited to: Programmatic, Advertising (branding & performance, header bidding and open RTB protocol etc)
• A proven track record of exceptional time management - effectively plans long term and big picture projects, while maintaining day to day effectiveness
• Promotes and achieves high standards of work, excellent attention to detail and solutions orientated 
• Adept at navigating the intricacies of tactical systems and processes (i.e. third party ad servers, verification vendor platforms, DSPs, Salesforce etc) 
• Cultivates and maintains strong, productive relationships with a range of internal and external stakeholders 
• Comfortable working in a client-first, fast-paced, competitive environment over a sustained period of time
• Exceptional written and verbal communication skills 
• Collaborate approach to work; an all around team player

Teads operates a leading, cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media.

As an end-to-end solution, Teads’ modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies. For advertisers and their agencies, Teads offers a single access point to buy the inventory of many of the world’s best publishers and content providers.

Through exclusive global media partnerships, Teads enables advertisers and agencies to reach billions of unique monthly users in brand safe, responsible advertising environments, while improving the effectiveness and efficiency of digital ad transactions.

Teads partners with the leading marketers, agencies and publishers through a team of 1,200+ people in 50 offices across more than 30 countries.

We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities.