The worldwide data management software market is massive (IDC forecasts it to be $136 billion by 2027!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

This role can be remote with a preference for major cities (NYC, Chicago, London). 

The Client Success Strategy and Planning (S&P) provides key business rhythm support and analytical insights to the Client Success organization. We are continuously finding ways to improve and scale processes such as forecasting, territory assignments, KPI tracking, headcount planning and segmentation. In addition, we develop operational readiness plans and processes to ensure the successful launch of new strategic initiatives. The goal of the team is to ensure that we are delivering continuous value to our customers by providing the operational backbone and insights needed to scale our CS teams effectively. You will have the opportunity to collaborate with senior CS leaders as well as our Center of Excellence team to shape the future of how we go to market globally, as well as hypothesize, track and analyze the results of new programs.

We are looking for a Sr. Analyst to help drive strategy and planning for the Global Client Success organization within MongoDB. You will be responsible for learning the ins and outs of client success operations with MongoDB, and work on building scalable processes using a combination of data automation, reporting, enablement and process improvements. You will also be involved in strategic initiatives and business planning as we launch new initiatives, measure their success, and suggest ways to quickly iterate on them. The ideal candidate is deeply curious about the customer journey and how we use data to run our operations, and measure the success of programs using a hypothesis driven approach. Furthermore, this person will have a strong interest in data analysis to tell stories, and thrives in a fast paced environment!

• Drive the analytical rhythm of our business, ranging from weekly forecasting, headcount planning, KPI tracking and account segmentation
• Partner with CS leadership and analytics team to build management dashboards and reports that drive the visibility into performance and tracking of high value add activities
• Identify new ways to measure the success of CS by evaluating and refining metrics around customer health, time to value and renewal rates
• Perform segment specific analyses for CS leadership to double click on areas of the business in more detail
• Become an expert in our internal systems, operations and data in order to understand how strategies can be successfully implemented and measured
• Participate in quarterly and annual business planning for the CS teams
• Document and codify processes with a focus on building for scale

• Bachelor’s Degree with a quantitative focus (eg. Economics, Statistics, Engineering)
• 3-5 years of work experience in either Sales Strategy, Revenue Operations, Business Analytics, Consulting
• Comfortable using SQL to extract data for business analyses
• Proficient in Excel and familiar with Google Sheets
• Effective communicator who can tell stories with the data
• Experience with Tableau or Looker
• Comfortable working with CRM systems (Salesforce and Gainsight)

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.