About Harry’s 

Harry’s Inc. started in 2013 with a specific goal: disrupt the shaving industry by creating an innovative, everyday product at a fair price. Since then, Harry’s has expanded to Canada and Europe, developed relationships with retailers such as Target and Walmart, expanded our grooming brand into a personal care powerhouse, launched two new brands including Flamingo and Cat Person, and made our first brand acquisition with Lumē. 

The key to our success? Our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, the Harry’s team is composed of some of the most brilliant, diverse, and humble people you’ll ever meet. 

Our brands answer unmet consumer needs, but our company is a place of inclusion and innovation that attracts some of the brightest minds across industries, geographies, and backgrounds. Whether we have a team of 5 or 500, our core values and our startup mentality remain; we value continuous improvement and learning, teamwork and collaboration, creative problem solving, and open and direct dialogue and feedback.

Harry’s is operating as a hybrid-first environment - for us, that means that we ask folks to come into our beautiful, 70,000 square foot SoHo office a minimum of 2 days per week, with flexibility to choose exactly which days work best for you.  What will you get out of that?  Bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday.  Can’t forget the free products and the opportunity to have some meetings without Zoom (remember what 2019 was like?)

About the team

The North American Supply Chain Operations team oversees the final stages of the supply chain to move products from our suppliers to our customers as efficiently and effectively as possible. Our Retail customers span across the mass retail, grocery, drug, dollar, and specialty channels. We manage a global network that aims to provide best-in-class service to all stakeholders.

About the role

We are looking for a high-performing individual to support our North American distribution network. This individual will oversee end-to-end customer delivery. This includes ensuring orders are processed at the distribution center, fulfilled, and then delivered to the end customer on time, and in-full. You will serve as the subject matter expert on all aspects of fulfillment, logistics, and chargebacks for your respective retailer(s). You will work cross-functionally with internal and external stakeholders on OTIF improvement, process improvement, chargeback prevention, cost savings, and NPI initiatives. The role will exercise all areas of your skillset; operational, analytics & reporting, project management, risk assessment, etc!

What you will accomplish:

• Oversee customer delivery operations within our North American distribution and fulfillment footprint
• Collaborate with Retail Planning, Supply Planning, Systems, Finance, and Accounting to ensure proper fulfillment of orders
• Work with Retail team each week on upcoming orders, define risks and priorities
• Root cause operational chargebacks and quality violations with our 3PL partners
• Monitor and influence our KPIs for on-time delivery, chargebacks rates, and cost of service.
• Create Standard Operating Procedures to ensure quality and consistency at distribution centers
• Drive forward continuous improvement and operational excellence across our distribution and supply chain network

This should describe you:

• You have a 2-4 years work experience in an operational role
• You are data-driven and highly-skilled with Excel
• You have strong communication, teamwork, problem-solving, and interpersonal skills
• You have a strong work ethic; able to independently own and drive projects in a fast-paced, dynamic environment
• Comfortable making informed decisions with imperfect information
• Sense of urgency: bias for taking action. Self-starting capability required to achieve high expectations in a fast paced environment
• You take previous reflections and learnings and uses them to improve processes, systems and overall work quality
• You are able to travel to our distribution centers, conferences, and large retail customers (2-5 visits per year)

Here’s who you’ll work with:

• Reporting to Head of North American Retail Supply Chain
• Working within the broader North American Supply Chain team
• Working cross-functionally with Retail Planning, Global Supply, IT Systems, Finance, and Accounting

Benefits and perks

• Medical, dental, and vision coverage
• 401k match
• Equity in Harry’s 
• Unlimited PTO and flexible working hours
• Wellness and L&D stipends
• One month sabbatical after 5 years
• 16 weeks parental leave
• Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
• Free products from all of our brands

Harry’s is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

Harry’s is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Harry’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

We can’t quantify all of the intangible things we think you’ll love about working at Harry’s, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $71,200-$97,900, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience.  

#BI-Hybrid #LI-RS1