Senior Business Analyst - Voice of Customer
We are building a new team - Voice of Customer - that will overlook the whole experience of our merchants, focusing on improving our processes to meet their needs.
As a Senior Business Analyst you will
- Analyze the merchants' journey, identifying bottlenecks and blindspots in their experience
- Propose adjustments in the process with the objective of improving merchant experience quality in a scalable way
- Deploy new solutions, processes, and practices in partnership with internal stakeholders
- Recommend new KPIs or assertive metrics to ensure we're in the right way
You’ll be great for this role if you
- Have experience in customer experience (CX), merchant's journey, quality assurance or Voice of Customer
- Have strong analytical skills, with experience in building KPIs or metrics
- Have excellent communication skills, presentation and interpersonal skills - you are able to communicate ideas and concepts with team members from a wide range of positions, countries and cultures, and to build strong and productive relationships
- Have advanced English skills
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.