At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

As a Senior Business Analyst, Quote-to-Cash, you will play a critical role in scaling our Quote-to-Cash (QTC) infrastructure to support our high-growth trajectory toward $5B in Annual Recurring Revenue (ARR). Reporting to the Manager, QTC Business Process Strategy & Operations,you will be the definitive Subject Matter Expert (SME) for all processes and systems within the Quote-to-Cash portion of the QTC lifecycle, focusing on standardization, scalability, and optimization.

This is a key hands-on role that requires a deep blend of process architecture, documentation expertise, and a proactive mindset for continuous improvement in a fast-paced, global public company environment.

• Own the QTC Process: Serve as the Subject Matter Expert for the end-to-end Quote-to-Cash processes within the Quote-to-Cash lifecycle, including configuration, quoting, discounting/approval, order booking, provisioning, billing, invoicing, and revenue recognition handoffs.
• Process Design & Standardization: Partner with key stakeholders across Revenue Operations, Finance, IT, and Deal Desk to design, implement, and govern standardized, scalable QTC business processes that align with our strategic goals, including global expansion and partner ecosystem enablement.
• System Alignment: Work closely with IT and the QTC Business Process Strategy and Operations team to ensure Quote-to-Cash processes are accurately and efficiently supported by our core platforms, including Salesforce Revenue Cloud (CPQ, Billing) and ERP systems (e.g., Oracle, NetSuite).

• Create and Maintain Process Documentation: Develop, organize, and maintain highly detailed, accurate, and audience-appropriate documentation (e.g., process maps, runbooks, SOPs, swimlane diagrams) for all Quote-to-Cash workflows in designated repositories (e.g., Confluence).
• Ensure Compliance: Document processes to meet SOX and other internal control requirements, working with Audit and Compliance teams to maintain a compliant environment.
• Training & Enablement: Use process documentation to support the development of training materials and act as a resource to educate cross-functional teams on process adoption and best practices.

• Proactive Opportunity Identification: Proactively analyze current QTC processes and data (leveraging tools like Celonis) to identify bottlenecks, friction points, control gaps, and opportunities for automation and optimization.
• Lead Improvement Initiatives: Manage and execute process improvement projects, driving consensus and implementing solutions that increase deal velocity, improve data integrity, and enhance the overall operational efficiency of the Quote-to-Cash cycle.

• 5+ years of experience in Revenue Operations, Business Process Management, or a similar function focused on the Quote-to-Cash (QTC) lifecycle.
• Deep functional knowledge of QTC processes, including configuration, quoting, discounting/approval, order management, billing/invoicing, provisioning, and the technical requirements for integrating front-office and back-office systems.
• Proven ability to create, maintain, and govern complex, enterprise-level process documentation using tools like Visio, Lucidchart, or Confluence.
• Strong working knowledge of major QTC systems (e.g., Salesforce CPQ/Billing, Zuora) and ERP systems (e.g., Oracle, NetSuite).
• Experience using data to analyze process performance, identify root causes of inefficiency, and measure the impact of improvements.
• Excellent written and verbal communication skills with the ability to articulate complex process flows to technical and non-technical audiences.

• Experience in a high-growth SaaS environment, ideally in a public company setting.
• Familiarity with compliance standards like SOX.
• Certification in process methodologies (e.g., Six Sigma, BPM).

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.