Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

This is a critical high impact role for an entrepreneurial leader with deep understanding of trading and investing. As the BD Manager - MY you will have full ownership to drive new revenue from our most demanding customer segments. You will own the strategy to acquire and serve professional traders and affluent investors, define and implement state of the art sales and relationship management processes and manage and grow a dedicated team. In addition, you will spearhead Luno’s expansion into new customer segments leading everything from needs discovery with prospects through internal prioritisation and capability building until go-live.

You will be based in our Kuala Lumpur office, report to and work closely with the Country Manager Malaysia and have access to and support from Luno’s global team across all layers of the organisation.

• Generating, testing and scaling ideas to acquire high value target customers through new channels and partnerships
• Overseeing proactive customer relationship management for our top customers to maximise retention, grow share of wallet and guide product development
• Sourcing, building, and maintaining key relationships with the most valuable and relevant stakeholders in the ecosystem such as regulators, banks, and other Financial Institutions to explore longer-term partnerships and new use cases
• Working with the Malaysia Country Manager, global product team, legal, operations, and other cross-functional stakeholders to constantly evolve and improve liquidity and trading capabilities for our most demanding customers 
• Creating and improving internal processes for sales and relationship management to actively manage a highly visible sales pipeline and a list of top customers
• Acting as cross-functional project manager when launching new value propositions and services for prospects and top customers
• Owning the top customer strategy in Malaysia with accountability for the P&L and progress reporting to Luno’s global senior leadership
• Coaching and mentoring the existing team members to drive top line impact and grow their career
• As a subject matter expert for trading and investing, educating internal stakeholders
• Together with the local leadership in Malaysia and with Luno’s global BD community,  shaping the longer-term strategy for B2B and Wealth Management

• Expertise in sales and sales management, preferably in Private Banking/Wealth Management
• Thorough understanding and practical experience with trading and investing
• Passion for and strong interest in a sensible approach to crypto and becoming one of the leading subject matter experts in the field
• Exceptional communication and presentation skills in both English and Bahasa Malaysia to interact with internal and external Executives
• Proven ability to work with remote teams across time zones and foster a collaborative and creative work environment in a complex matrix environment.
• Strong sense of ownership for delivery of projects and commercial outcomes.
• A large existing network with professional traders, affluent investors, Financial Institutions, Fintech, media, regulators 
• Bachelor/Master’s Degree from a reputable University. 

Life at Luno:

• Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance and access to Headspace – a full library of guided meditations, sleep stories, and music.
• Access to Learnerbly with an annual development budget
• Generous maternity / paternity leave
• Annual Inspiration Day and long service leave that comes into play after 2 years of service. And, you can also buy or sell leave annually;)
• A collaborative, friendly work community, with regular social events
• Free lunch and snacks when you are in the office, as well as “Lunch on Luno” on Fridays (no matter where you are!) to help you connect with your fellow Lunauts over lunch.
• An annual personal development budget to use on Learnerbly, whether it is for a course, professional membership or conference!
• Unlimited access to LifeLabs Learning’s playbooks and skills labs. 
• 0 fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.