We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

We are seeking a highly skilled and experienced Senior Operations Analyst with a background in finance or revenue operations. 

As a key member of our team, you will play a critical role in supporting technology investments, influencing data-driven decisions, and providing valuable insights to support business cases. This will be a key role that enables you to have a significant business impact through your direct involvement in strategic initiatives through cost-benefit analysis, operational reporting and financial forecasting. 

You will be analysing data, supporting technology investments, reporting on operational metrics, and informing decision-making within Trustpilot. Reporting to the Director of Operational Development, you will work in collaboration and coordination with leaders across Revenue Operations, Technology, and strategic finance. 

We are looking for a confident, commercially minded Analyst who can clearly explain financial data, trends, and initiate creative solutions and ideas. You can understand and elicit relevant requirements, can ask ‘why’, and challenge assumptions in a friendly and collaborative manner.

What you’ll be doing:

• You’ll play an important role in understanding business issues, forming hypotheses, conducting cost-benefit analyses, synthesising conclusions into recommendations, and assisting in implementing change
• You will analyse revenue operations processes, gather requirements, and contribute to the development of strategies and technical solutions that improve operational efficiency
• Utilise data analysis tools and techniques to extract insights that influence decision-making
• Utilise advanced statistical techniques e.g Six Sigma to interpret complex data sets and extract actionable insights for strategic business initiatives
• Collaborate with cross-functional teams to understand business requirements and translate them into effective cost-benefit analyses and investment pitches
• Conduct in-depth data analysis to identify patterns, trends, and opportunities that support business growth and enhance operational efficiency
• Stay updated with the latest industry trends, tools, and best practices
• Provide mentorship and guidance to junior team members, promoting a culture of continuous learning and improvement

Who you are:

• BS/BA degree in finance, economics or equivalent experience
• Extensive experience in the areas of finance or revenue operations in mid-to-large scale global sales organisation
• Advanced Excel skills
• Expertise in cost-benefit analyses and business case development
• Experience using BI tools and Salesforce
• Proficiency in writing and debugging advanced Python, R or SQL queries (ETL, Data Modelling, Data Mining, etc.) with large-scale, complex data sets in a business setting
• Advanced knowledge of Six Sigma and statistical modelling
• Experience working within a high-growth, technology company would be beneficial.
• Self-motivated, action-oriented, multi-tasking individual with a great sense of urgency and follow-through
• Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, narratives, and presentations
• Verbal and written communication skills as well as the ability to work effectively across internal and external organisations
• Able to operate in a lean, fast-paced organisation that can scale quickly
• Exhibits sound business judgment, strong analytical skills, and a proven history of taking ownership and developing data-driven analyses to support and grow a business

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Free breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month — think ice cream carts, chocolate fountains and cocktail/mocktail bars, to name a few
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

#LI-LP1

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.