Are you passionate about data, consumer trends and innovation? Do you have that special blend of analytical and people skills? Would you like to work in a dynamic and international team and support a prestigious portfolio of global brands and companies across the China region? If yes, this could be the right job for you.

You will be working with some of the world’s leading FMCG brands to ensure Mintel's market leading data and insight is applied to support their commercial objectives. You will achieve this by providing best-in-class levels of service through the whole client lifecycle of onboarding, training, and product engagement. You could be guiding some of the world’s most recognizable brands to uncover the trends behind zero-waste launches, emerging fragrances, marketing to Generation Z, and much more!

What You Will Be Doing

Provide efficient, agile & adequate support to help clients find the answers through Mintel solution, to ensure Retain and Grow:

With Mintel clients:

• Show the value of Mintel’s data and insights. Interactions may include:
• Responding to client briefs and preparing analysis to bring data to life using pre-published syndicated content.
• Presenting syndicated content to clients in an interactive and confident manner.
• Delivering insightful piece based on Mintel syndicated data and insight to ensure client can get the ROI statement from Mintel subscription.
• Proactively communicating with clients about the most relevant product features/insights for their specific business needs.

With Mintel internal team:

• Partner with the Account Manager team of CPG to ensure we understand client objectives & expectation on Mintel and deliver client success plan together. You will not only be responsible for the deliveries of data support and insights analysis for client needs, but also need to make suggestions and help track the client success plan together with AM.
• Track account health to identify risks of losing clients, and work actively to eliminate that risk.
• Be a client advocate in internal discussions with sales, product development, content and marketing on how we can better serve our clients.

Who We Are Looking For

• 4 years’+ experience gained in a B2B research or professional services environment. A passion and knowledge for the world of FMCG is also highly desirable.
• A track record of delivering value to complex clients with large employee bases, an understanding of value drivers in recurring revenue business models, and a passion for driving revenue and growth.
• Experiences in Food and Drink industry is a plus.
• Highly developed analytical skills, able to analyze a wealth of data and make conclusions logically.
• Experiences and capabilities of insightful storytelling, able to come up with insights and build story lines responding to clients' business questions.
• Advanced standard in the use of Microsoft Excel and PowerPoint.
• Fluency in written and spoken Mandarin and English with first class communication skills. This includes being totally at ease on the telephone or face to face with clients at a variety of levels.
• Proven organizational and project-management skills, able to lead team initiatives by coordinating cross-team members and push forward with clear schedule planning.
• A critical-thinking mindset. and solution-driven & results focused attitude. Having the right attitude; based on enthusiasm, ambition, and a positive outlook, should all be characteristics you cherish and display.
• Flexibility to travel regularly within China to meet with clients once business travel resumes.
• Ideally you will have completed a business-related degree.

What We Offer

• A culture that supports true collaboration whilst embracing remote working. 
• Flexible start time and end time.
• Blended (office/home) approach to work.
• Approach to personal development where we encourage individuals to grow and share what they’ve learned.
• Social events, both within the department and across the company.
• Generous annual leave and wider circle employee benefits.
• Additional one day off to celebrate your birthday.
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
• Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable).
• Mental health and wellbeing support via Modern Health App. 
• Beautifully designed offices foster collaboration and fun.

Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace.