Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.

It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital. We live by our seven company values everyday: Success First, Customer Obsessed, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive & Optimistic and Customer Obsessed. They are stitched into the way we work, interact with others, and hold ourselves accountable. We’re eager to hire individuals who are passionate about our mission, deeply aligned with our values, and are excited to help shape the future of customer service.

What’s the opportunity? 🤔

As a Cloud Security Engineer you will be working with other engineering teams to identify & mitigate risks across our cloud infrastructure. You will develop and enforce security measures within our cloud infrastructure, delivering a safe and secure engineering environment. This role requires a deep understanding of security best practices, the threat landscape, and the ability to implement and enforce robust security measures. You will identify and detect threats to our business and drive our response to security incidents.  The ideal candidate should have a strong background in cloud computing, infrastructure as code, and possess a deep understanding of AWS services.

Become a Security Engineer of the Cloud Security team and join the globally distributed Information Security group, overseeing the security and trust of Intercom for 25,000+ businesses through defining and holding the bar for the security of our product.

  What will I be doing?

As a Security Engineer on the cloud security engineering team you will:

• Utilize cloud-native security tools and services, such as IAM, GuardDuty, AWS WAF, and Security Hub, to strengthen our security posture.
• Partner with our infrastructure teams to grow our use of automation and infrastructure as code practices and allow us to operate securely at scale.
• Build and operate the monitoring, alerting & investigation infrastructure underpinning our security engineering program.
• Assist in managing and resolving security incidents at Intercom, collaborating with product engineering teams for containment and mitigation
• Automate security controls and compliance checks to continuously protect and adhere to security standards and best practices.

  What skills do I need? 📖

We recognise that sometimes these lists can appear as strict requirements, but that’s not the case. Even if you feel you have a subset of the experience below - that’s ok, we’d love to talk to you!

• Solid understanding and demonstrated expertise managing AWS security controls and ensuring the security of cloud service offerings (IAM, VPC, firewalls/ACL, IDS/IPS, WAF, Linux hosts, serverless, etc.)
• Proficiency in high-level programming language (e.g., Python, Ruby) for automation of security tasks.
• Proficiency in identifying, analyzing, and mitigating threats using AWS tools and third-party applications, such as SIEM’s. Exposure to security incident response, contributing to the containment, investigation and recovery of security incidents
• Experience in implementing Infrastructure as Code (IaC) practices using tools such as Terraform, AWS CloudFormation, or similar.
• An ability to thrive in a fast-moving environment. You’ll have the autonomy to prioritise, explore and determine your own solutions to problems.

 

How will I be supported? 

• You will report to the Cloud Security Engineering Manager.
• You will buddy with another Dublin-based Cloud Security engineer who will help you to onboard and get up to speed quickly.
• You will have a close group of InfoSec peers to collaborate with and learn from.
• We invest heavily in our Engineers, supporting individual career development through training and coaching.

 

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

#LI-Hybrid

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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