LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

The Senior Collections Analyst will report to the Director of Billing and Collections and working hours will be 2:00pm - 11:00pm IST.

You will: 

• Interact with global clients to collect balances on invoices. Maintain the account status as “standard” and resolve all disputes.
• Timely collect cash from customer accounts, assess creditworthiness, minimize bad debts, ensure contract compliance, and/or recommend legal action.
• Manage an entire portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. 
• Conduct pre-sale credit risk evaluation, prepare recommendations, and make credit approval recommendations on new accounts.
• Partner cross-functionally with teams including sales, sales ops, tax, cash apps, legal, billing and order management.
• Identify the right point of contact to secure payments; leverage knowledge of escalation methodology, and maintain healthy business relationships with customers.
• Prepare reports and perform due diligence before performing any collection actions.

You have:

• 5+ years of relevant experience and Commerce / Management graduate or equivalent. 
• In-depth knowledge of customer account aging analysis, credit and debit clearance, and adherence to collection protocols needed.
• Combine resourcefulness and problem solving with good analytical skills in order and billing management cash application procedures. WHT knowledge is a MUST.
• Strong understanding of order documents, purchase orders, quote and credit hold policy.
• Knowledge of SOX audits, collections reports, participation in projects and process improvements.
• Team player who is dedicated to quality with continuous improvement target driven objectives. Knowledge of dunning procedures and collection tools and techniques.
• Proficient in MS Office and databases.
• Excellent communication skills (written and oral).
• Knowledge of billing procedures and collection techniques.
• Strong analytical and problem-solving skills.
• Flexibility to work in shifts.
• SAP Knowledge. Systems – Zuora, SFDC, CRM.

Benefits: 

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.