Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What's the opportunity? 🤔

The Senior Compensation Analyst is a key member of the Total Rewards team. Reporting to the Compensation & Benefits Director, this role will provide support in a wide range of compensation-related matters, such as benchmarking, new hire offer reviews, the design, implementation and administration of compensation programs and more!

If you’re a seasoned Compensation Partner with a strong background in  analysis and modeling, a drive to make a lasting impact and a passion for helping colleagues while solving complex compensation issues, this could be the role for you!

 This role can be based in Dublin, London,  or San Francisco and will support our global workforce.

What will I be doing? 🚀

• Support the design, implementation, and administration of compensation programs, including base pay, incentives, and equity plans.
• Conduct market research and analysis to ensure our compensation packages remain competitive in attracting and retaining top talent.
• Drive improvements and execution of compensation review cycles 
• Provide first tier Compensation support and consolidate questions/issues from our business partners
• Design and build out reporting metrics/dashboards to help inform business decisions and support data gathering for our compensation programs
• Provide guidance and support to HR Business Partners and hiring managers on compensation-related matters, including salary offers, promotions and any other change management program requiring compensation input.
• Partner with People Operations, Recruiting, and HR Business partners on ad-hoc projects and data requests
• Partner with HRIS and IT teams to enhance compensation systems and ensure data integrity.
• Support other compensation projects as needed

What skills do I need? 📖

• 5+ years experience in the Compensation field. Experience working for a fast-growing, global tech company is strongly preferred
• Strong understanding of compensation fundamentals; including survey reporting, market pricing, compensation structures
• Experience with compensation software and HRIS systems. Workday experience is preferred
• Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights
• Strong proficiency in compensation modeling and advanced Excel skills; with an ability to efficiently manipulate data to solve complex problems
• Ability to work independently and collaboratively in a fast-paced environment.        

Bonus skills & attributes 🙌

• A strong innate curiosity and eagerness to learn
• Experience with other analytical tools such as Tableau or SQL is a plus.
• Experience with equity, and sales incentive plans are a plus
• Flexibility to work the overlap ‘golden hours’ shared by Dublin and San Francisco

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job don

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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