As a collection specialist, you will have a significant role in managing the recovery of cash from our clients, reporting to key stakeholders and improving the cash collection process in our company.  

Your responsibilities include but are not limited to:

• Request and pursues payment on delinquent accounts via strong communication and meeting with account holders
• Follows established guidelines to review and update account status. 
• Prepare collection committee reports and KPIs for key stakeholders
• Maintain logs of litigation, bankruptcy & liquidation cases, promise of payments, churns
• Prepare and follow up all cases sent to the collection agency
• Be the single point of contact for account holders and lawyers
• Perform other related duties such as key account payment reminders and final notice

Process efficiency and optimization 

• Contribute to continuous improvement of the cash collection process
• Identify and raise process pain points and improvements
• Make recommendations to improve the cash collection process.

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply! 

You could be our next teammate if you: 

• Have a minimum of 5 years of experience in cash collection and/or allocation;
• Have experience working in Shared Service centers;
• Have experience in an agile environment;
• Are used to working in an international environment;
• Strong level of English;

 Now, it would be fantastic if you : 

• Have fluency in French and/or German
• Skills in SAP S4 Hana and/or Zuora (billing tool)

• Employee share plan for every Doctoliber (BSPCE)
• Free Health Insurance for you & your family
• Up to days of RTT
• Parental care program (1 month off in addition to the legal parental leave and 0,5 days off per child when the school starts)
• Solidarity Days (2 days per year to help health charities and create a positive social impact)
• Wellbeing program (free mental health and coaching offer with our partner moka.care)
• A flexible workplace policy offering both hybrid and office-based mode
• Flexibility days allowing to work in EU countries and the UK 10 days per year
• Lunch voucher with Swile card
• Work Council subsidy to refund part of sport club membership or creative class
• Bicycle subsidy
• Reimbursement of public transportation 
• Slean voucher for home-office furniture

• Interview with Talent Acquisition
• Interview with Hiring Manager
• Case Study Interview
• References

• Permanent position
• Full Time
• Workplace : Levallois-Perret (92)
• Start date : as soon as possible
• Remuneration : fix + bonus on objectives (according to your profile)
• Flex office / Hybrid mode: you work 3 days per week from the office

At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you! 

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