🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍London or UK (Remote) | 💰£85,000 - £100,000 + Benefits |

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

What we’re looking for:  

We are looking for a Senior CRM Manager to help us deliver on the future of customer interaction at Monzo. 

Leading our CRM Lifecycle and Borrowing & Business Product CRM team they will be responsible for the strategic direction and execution of customer communications.

The ideal candidate will have a strong understanding of CRM, product, and customer experience, a proven track record of success in a managerial role and previous experience of delivering a customer engagement strategy powered by engagement tech.

• Define and execute customer lifecycle CRM strategies
• Lead and mentor CRM Team for Borrowing & Business Products to enable them to create and deliver excellent customer interactions via all marketing touchpoints
• Ensure all programs follow systems and processes to ensure safe delivery and measurement frameworks to track KPIs
• Analyse data and reports to identify trends and opportunities to improve customer experience and product discoverability 
• Work closely with product, engineering, data and design teams to deliver personalised comms and initiatives
• Manage, nurture and grow the team maintaining a high performing and happy team

• Experience in customer relationship marketing, particularly concerning lifecycle marketing and customer engagement. 
• Fintech or Financial Services experience and understanding of HTML, Braze and Looker, a plus.
• Strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions.
• Demonstrated experience working with product teams across various areas, ensuring strategic alignment and customer-centric initiatives.
• Excellent organisational skills, with a keen eye for detail and ability to manage multiple priorities.
• Proven track record in a complex business environment addressing diverse customer needs through a range of products and services.

The Interview Process:

Our interview process involves three main stages: 

Our average process takes around 3-4 weeks but we will always work around your availability. 

You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on core-hiring@monzo.com

What’s in it for you:

💰Salary is £85,000 - £100,000 ➕ stock options 

📍This role will be based out of our London office next to Liverpool Street station in a hybrid approach of office based and home working or on a fully remote basis within the UK. 

⏰We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here 

#LI-JB1 #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊