Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What Is The Role

Elastic’s Professional Services team works across every technology and system to deliver solutions for our customers. Our Elastic Services Delivery Manager (DM) is crucial to the project delivery of Elastic services and plays an essential role in keeping up with the growing demand for Elastic services!

This position will work with the services team to service our global customer base on billable projects. Our customers include Fortune 100 companies, startups, government entities, and nonprofits researching some of the world's most exciting and complex search, observability, and cybersecurity problems!

The Delivery Manager will be a customer-facing role for leading our project delivery in the region, achieving revenue targets, handling communications, meeting facilitation, and reporting. The primary measurement of success for this role will be YOY growth in services revenue while consistently meeting customer satisfaction.

What You Will Be Doing

• Complete Elastic training and become an expert in our Outcome Based Delivery Methodology and practices
• Engagement Execution from start to finish while identifying and mitigating risk, status reporting, and operations.
• Highly collaborative with Services sellers, architects, consultants, third-party partners, and customers
• Contribute to enhancing our delivery methodology, services practice, and industry Point of Views
• Become a key collaborator in your accounts renewal and add-on process through continuous collaboration with the Customer Success Group and Account Executives. Discovering lessons learned and looping them back into our internal standard processes.
• Ability to lead a portfolio with multiple customers and engagements varying in size at one time by time management, strong prioritization, and setting customer expectations
• Ability to travel 25% - 65% of the time

What You Will Bring

• 8+ years of consulting engagement delivery leadership experience
• Ability with establishing and leading high growth practices
• Engagement Planning - technical understanding, strategic mentality, translating Elastic vision into a tangible project plan
• Experience in completing projects from beginning to end with a strong prioritization and time management POV
• Good Change Management skills
• Track record of improving high pressure or at-risk accounts when necessary
• Highly collaborative and excels in a complex, matrixed environment
• Professional Services Automation (PSA) experience
• Bachelor’s degree in information technology or computer science or equivalent experience
• PMP/Scrum master certifications preferred
• Ability to thrive in a fast-paced, unpredictable environment
• Leadership Skills:
  • PASSION: Passionate about Customer Success
  • BEGINNERS MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands-on
  • inspiring leader: Strong point of view and executive presence. Confident, but not arrogant, an excellent storyteller
  • URGENCY: Ability to move fast and drive business value and results
  • TEAM PLAYER: A teammate that everyone enjoys working with and has a generous heart
  • TRUST: Trust the company’s core values
  • ADAPTABLE: Excels in high levels of uncertainty and change

 

Compensation for this role is in the form of base salary.  This role does not have a variable compensation component.  

The typical starting salary range for new hires in this role is listed below.  In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below. 

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.  

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program.  Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:$113,100—$178,900 USDThe typical starting salary range for this role in the select locations listed above is:$135,900—$215,100 USDAdditional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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