Joining Collibra’s Customer Success team

As a Senior Director, Customer Success you will be responsible for managing a team of Customer Success Managers and Account Leads.  You will have an integral position within Collibra, working closely with and across Sales, Support, Services, Product Management and Engineering to ensure our customers realize the value of their programs. At the same time, you will focus on creating and maintaining a high performing team that drives efficiency and best practices.

The Senior Director, Customer Success at Collibra is responsible for

• Leading a team of Customer Success and Renewals leaders with a focus on driving results, efficient execution and targeted performance 
• Increasing customer retention and adoption by driving team orientation to achieving business outcomes that drive optimal adoption of Collibra’s solution capabilities 
• Identifying critical needs of our customers and mapping appropriate resources cross-functionally including product management, education, support, professional services, coaching and partners and serve as an escalation point and advocate for clients
• Driving executive engagement to gain Collibra sponsorship 
• Partnering closely with Regional Sales Managers and other internal stakeholders to provide input into account planning and drive growth
• Champion and drive projects that will improve the larger Global Customer Success Organization
• Serve as an ambassador for Customer Success internally and externally

You have

• Significant experience managing high performing SaaS Customer Success teams carrying and achieving quota
• Experience working in a flexible, high-paced environment, and supporting a high volume of accounts
• Proven track record scaling adoption and identifying/remediating risk plays across a CSM team
• Identified and driven solutions to productivity, efficiency, churn, expansion or other CS challenges at a global level.
• A strategic perspective on Customer Success as a function with a focus on driving value to all stakeholders
• Worked in a non-traditional office environment using virtual teaming and working remotely
• A bachelor’s degree or equivalent related working experience is required

You are

• Focused on execution excellence and able to embrace and leverage change
• Curious and positive with a passion to learn, innovate, and improve
• Able to positively influence internal and external stakeholders through strong interpersonal skills
• Able to articulate the importance and value of Collibra to Business and IT executives
• Willing to travel up to 50% 

Measures of success

• Within your first month, you will complete onboarding and enablement, meet with the global team and cross-functional partners, meet with your CSM team
• Within your 3rd month, you will be fully ramped, have begun account planning, have been introduced to key customers and created an established cadence with your team
• Within your 6th month, you will begin delivering results and be a visible leader within the EMEA & APAC region and the broader Customer Success team

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our {Be}well benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off.

Professional Development

Collibrians are ambitious and inventive, and we want to develop our skills individually and as a team. You’ll have access to LinkedIn Learning and other development opportunities, as well as other rewards and recognition programs to help grow your career.

Health Coverage

We strive to remain locally competitive and globally equitable. This means comprehensive offerings including medical, dental, vision, and mental health benefits for you and your family.

Paid Time Off and Flexibility

We offer global leave policies for a variety of personal and family circumstances, company-wide wellness days off throughout the year, meeting-free Wednesdays, and a flexible culture to help balance your work and your life.

Diversity, Equity, and Inclusion

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

Learn more about Collibra’s benefits.

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

 

#LI-RC1