The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.  

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business. 

As a Senior Director on the AI Ops Engineering team, you will be responsible for building the next-generation routing engine for the Internet using Data Science, Machine Learning (ML), and Artificial Intelligence (AI). The size, diversity, and richness of our data are simply unmatched. The Internet is changing fast, and we are too. The objective of this confidential product is to adopt a highly novel and ambitious approach for optimizing networks to better serve applications. 

• Lead and inspire a talented team of engineers, fostering a culture of innovation, collaboration, and excellence in the development of AIOps solutions for the Network Assurance Domain

• Drive the strategic vision for AIOps within the Network Assurance domain, aligning technical initiatives with broader business objectives

• Collaborate closely with cross-functional teams, including product management, data science, and operations, to define and implement AIOps strategies that enhance network performance

• Stay at the forefront of technological advancements, identifying and incorporating emerging AIOps trends to continuously improve network monitoring, automation, and incident resolution

• Provide oversight and direction in the development of AIOps-driven products, ensuring high-quality, scalable, and reliable solutions that meet customer needs

• Drive operational excellence in AIOps processes, including incident detection, root cause analysis, and automated response, with a focus on enhancing the overall efficiency of Network Assurance

• Leverage synergies with Cisco's broader ecosystem, collaborating with counterparts to integrate AIOps capabilities seamlessly into the broader networking solutions portfolio

• Mentor and develop engineering talent, fostering a culture of continuous learning and professional growth within the AIOps engineering team

• You possess a deep understanding of the intricacies inherent in machine learning systems

• Proficient in crafting machine learning models, this candidate's expertise spans neural networks, decision trees, and other methodologies, translating conceptual ideas into actual solutions

• Demonstrated experience in leading engineering teams, with a track record of success in developing and delivering AIOps solutions

• Strong technical background with expertise in AIOps, network assurance, ML frameworks, and related technologies

• Proven ability to think strategically and align technical initiatives with business objectives

• Excellent collaboration and communication skills, with the ability to work effectively across different teams and functions

• A forward-thinking and innovative mindset, staying abreast of industry trends and emerging technologies in AIOps

• Experience in driving operational excellence in AIOps processes, incident detection, and automated response

• A commitment to delivering AIOps solutions that meet and exceed customer expectations for network reliability and performance.

• Proven software engineering management experience leading multiple teams

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

261000 USD - 384400 USD

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.