At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring. 

The Senior Director of Product for the Rider and Community Safety teams will lead product management teams responsible for analyzing, investigating, identifying, and building solutions for the entire experience. We’re looking for a seasoned, customer-obsessed product leader to drive the evolution of our core rider experience and create category defining safety features as we relentlessly pursue our mission to improve people’s lives with the world’s best transportation.

• The focus for the Community Safety team is making riders and drivers feel safe and comfortable while riding or driving with Lyft and that our riders and drivers make it safely to their destination every time. From prevention to intervention and accountability, they ensure the Lyft community continues to be trusted and inclusive.   
• The Rider team is responsible for the full rider experience, including everything our passengers see from the time they launch the app, request the ride, get in the car, and travel to their destination. Lyft is committed to building the best transportation for our users, and we have an exciting vision that will require successfully executing a blend of big new bets, refinement of existing experiences and thinking boldly and creatively around how to build a truly differentiated, hospitable and safe transportation experience.

• Build a transformative long term strategic product and technology vision for Lyft’s Rider & Safety experiences 
• Demand a customer-first, safety-centric approach and define and articulate the customer experience and impact for the Lyft core rider app experience
• Drive close cross-functional collaboration to deliver product development excellence—product management best practices, including the highest level of product hygiene
• Translate Lyft’s vision and strategy into a product roadmap that drives our differentiated customer experience forward
• Trusted partner and senior product advisor to Lyft’s Executive Leadership Team.
• Define, develop and execute a customer-focused, safety-obsessed product roadmap via close collaboration with senior leadership, Business Operations, Data Science, Analytics, Design and Engineering
• Understand the competitive landscape and both general/ industry trends as well as local movements in passenger experiences to inform product strategies + roadmaps
• Translate customer and internal user needs into clear, well-defined functional and technical requirements backed by data analysis and deep understanding of the passenger landscape
• Guide and interface closely with data analysts and engineering teams to define scope, review, and refine technical capabilities, prioritize projects for release, and define new opportunities
• Manage, inspire and develop a team of high caliber product managers, providing them with development, mentorship, and and coaching to help them achieve theirs and Lyft's goals

• 12-14+ years in product management or relevant experience in tech-related field
• Strong executive leadership skills
• Extraordinary interpersonal and communication and presentation skills, cultivator of collaboratively working relationships with teams across an organization, stakeholders, and executives.
• Excels at communicating and sharing insights to inspire others and to obtain strategic buy-in to their vision
• Track record of scaling early customer deployments in order to build a robust product that can work at scale 
• Forward-thinking, analytical and problem-solving mindset, drawn to building off of ambiguous and unsolved problems and “making it happen”
• Driven by a deep commitment to providing the highest level of customer experience.
• Experience partnering with Business Operations, Finance, Business Leaders and Regional GMs to manage impact to profitability and other business metrics
• Ability to remain flexible and thrive in ambiguity
• Experience leading distributed teams across multiple geographies with varied cultures and working styles
• Excellent judgment and thoughtfulness about the dynamics of an ever evolving product landscape; considers entire life cycle of deployment in order to ensure a delightful customer experience 
• Positive attitude and willingness to roll up sleeves and dig deep to achieve goals
• Proven ability to manage multiple, competing priorities simultaneously
• Demonstrated experience managing and growing a high performing team of product managers and managing managers, while providing development, mentorship, and excitement to exceed team and department goals
• Prior experience with or strong understanding of marketplace dynamics is a plus. 

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the San Francisco office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected range of base pay for this position in the San Francisco Bay area is $292,500 - $325,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.