*We will consider candidates located outside of Boston*

The Senior District Manager of Specialty Retail stores will support Wayfair's expansion of the physical retail footprints of AllModern, Joss & Main and Birch Lane.  As part of the global Physical Retail leadership team, this key position will be leading the portfolio of stores across the three brands in multiple geographies to introduce customers to our brands through brick and mortar for the first time.  We are seeking an experienced leader who can partner with the home office operations team to stand up our first stores and deliver the tactical execution needed to maintain the highest level of customer service in our physical stores. 

You will be accountable for the end-to-end operations and overall performance for the stores across the US, leading a team of capable store managers and engaged retail associates to deliver on-brand best-in-class service and design experiences for customers. You will lead your teams by monitoring, analyzing, and responding to business metrics that include sales, labor, customer satisfaction, productivity, and safety, among others. You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning and fun.

This role will report to the Global Head of Physical Retail.  This position is a key member of the global Wayfair Physical Retail leadership team that will help craft the playbook to stand up and scale stores in North America across all three Wayfair specialty brands (AllModern, Birch Lane, Joss & Main).

What you’ll do:

• As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores. Manage the department to ensure timely, proactive support for customer centric operations.
• Master and continuously teach our brand story and be able to share our brand with polished communication, personal appearance and professionalism.
• Develop leadership talent and consistently export high caliber leaders outside of their home district and into home office positions.
• Manage a team of store leaders, including setting goals, relaying expectations, managing performance, providing regular feedback, and supporting career development.
• Build a portfolio of store teams that can ignite an on-brand design space utilizing all of our design and omni-channel tools and services to bring our customer’s design aspirations to life.  
• Delegate and influence to drive exceptional results in your stores, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store managers, regional leaders, and corporate stakeholders.
• Addresses problems that are up or down-stream to their sphere of immediate influence. Proactively helps and tackles challenges outside of their direct control. Formulates and solves complex high-visibility problems and pattern recognition.
• Consistently finds ways to attain desired results and holds the team accountable to do the same.
• Amplify the Wayfair brand family by building a high performing customer centric team, and actively introducing them to all channels - online, app and stores.
• Promote an environment that encourages participation, creativity & learning by sharing best practices & building on the ideas of others within the district, region & company.
• Build management teams to train, motivate & challenge store teams to meet financial goals, proactively resolve problems & enhance performance & customer service.
• Own the customer experience for your stores, maintaining a strong store culture built on customer obsession and Wayfair’s People Principles.
• Lead a consultative design based sales culture that brings the omni channel offering to life in stores.
• Create and maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers, analyzing qualitative and quantitative inputs, and independently implementing solutions to solve problems.
• Recruit & select highly talented people & build succession plans designed to meet brand & company growth goals.
• Foster a culture of exceptional selling & service where associates are empowered to create positive, lasting impressions that make our stores a destination for our product, our expertise & in-store/in-home experiences.
• Develop strategy to drive sales & build customer loyalty through store programs including: clientele, decorating/entertaining/culinary classes, in-store & in-home consultations, events, credit card, wish list, registry.

Competencies:

• Customer obsession
• Building effective teams
• Ensures accountability & execution
• Developing talent
• Collaboration
• Business and financial acumen
• Leading by example
• Plans, aligns & prioritizes
• Communicates effectively
• Organizational agility

Qualifications And Special Skills Preferred

• 15+ years of retail or operations experience.
• 7+ years of people management experience.
• 7+ years of site or multi-store management experience.
• Bachelor's degree in Business Administration, Operations Management, or related area.
• Experience in launching retail locations.
• Home furnishings and/or consultative selling experience.
• Experience in directing store operations and managing large budgets.
• Experience working independently in an ambiguous environment with minimal supervision.
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
• Demonstrated success in problem solving and delivering results.
• Demonstrated ability to attract, hire, and develop high-performing teams.
• Strong written and verbal communication skills.
• Passion for Wayfair and committed to delighting customers.
• Ability to travel 70 percent of the time. 

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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