Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

If you are an innovator in learning who enjoys employing multimedia tools to create trailblazing elearning curriculum that technical audiences enthusiastically respond to, then keep reading to see if this cool opportunity is right for you!

In this role, you will leverage your deep expertise and excitement for learning theory and design best practices to develop innovative solutions at scale to address critical skill and knowledge gaps in onboarding and everboarding. You’re confident in making recommendations, flexible to the ideas of others and comfortable executing with autonomy.  

As a curious problem solver, you look for solutions to drive measurable impact in our fast-changing, technical, Client Services environment. You thrive in an environment where you are empowered to bring fresh ideas to the table, help define best practices, and collaborate energetically within a lean, passionate team.   

Responsibilities:

• Design and develop comprehensive courses utilizing elearning authoring tools and applying adult learning theory to achieve desired outcomes.
• Creatively approach the delivery of content to ensure high learner engagement via audio, video, simulations, games and interactive tools, including scripting and recording. 
• Gain buy-in and identify needs by collaborating with product, technical, and CS key stakeholders to tailor training for multiple solutions, unique teams, and skill development.
• Own and administer our internal LMS, including trouble-shooting and front-end coding, course and learning path management, reporting, analytics and ongoing enhancements. 
• Manage the lifecycle of elearning development projects, including SME coordination, modality selection, assessments and summarize progress and outcomes.
• Take autonomous action on our growing team by helping define best techniques, providing supportive documentation, and implementing scalable processes. 
• Proactively partner with other cross-functional teams to support Enablement initiatives requiring your expertise and critical problem solving skills. 

Requirements

• Bachelor’s degree in education, learning and development or related field
• 8-10 years of learning design experience and instructional design methodology for the development of professional eLearning or Computer-based Training
• Preferred experience in a SaaS and/or Cyber Security environment and/or customer service or technical support role 
• Advanced design skills in course authoring tools such as Articulate, Camtasia, Captivate, Dominknow and/or other video and voice editing software
• Strong experience with established Learning Management Systems with knowledge of SCORM or xAPI packaging standards preferred
• Strong understanding of how to utilize graphics, audio, video, quizzes and gaming assets to produce effective, aesthetic, and engaging training
• Highly adept at problem solving through ambiguity and shifting quickly to meet challenges head-on! 

Additional Qualifications: 

• Advanced written and verbal communication skills
• Ability to transform complex topics into simple, concise, and clear learning solutions
• Ability to manage multiple priorities and deliver on-time results
• High detail orientation and exceptional organizational skills
• Collaborative, resourceful partner who brings ideas to the team and works well with internal partners to capture needs and information

Work Hours: This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements: 

This position is open to the following preferred office locations:

• Los Angeles, CA
• San Francisco, CA
• Denver, CO
• New York, NY

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. 

Salary:

The estimated salary range for this position is $104,830.00 to $154,170.00.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits: 

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), an open vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2023, we offer 10 paid local holidays, 11 paid company wellness days. 

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand. 

• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. 

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.