See yourself at Twilio

Join the team as Twilio’s next Engineering Manager - Messaging Risk & Decision Platform

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to build a world class messaging compliance product with a mission to have every messaging communication on the platform safe and wanted. The engineering team leads systems that are highly scalable and determines if the messages are wanted in near real time. A successful candidate will be a self-starter, embody a growth mindset, collaborate effectively, can mentor junior engineers and operate highly resilient services. This role interfaces with several key stakeholders and works on initiatives that are tracked at the executive level. 

Responsibilities

In this role, you’ll:

• Mentor a team of talented Software Engineers with various levels of experience and positively influencing their careers.
• Develop product and technical specifications for bugs, enhancements, and new features, including writing user stories and cutting tickets.
• Work closely with the Fraud and Compliance  Operations team and the Data Analytics team to identify and understand the ever-changing landscape of fraud vectors and then take action to keep up with new forms of fraud.
• Work with other product and development teams to ensure that Twilio’s new and existing products incorporate anti-fraud efforts and publish the appropriate data to our fraud-fighting tools.
• Communicate both the business and technical rationale behind your product decisions.
• Own, operate and maintain your team’s services.  
• Employ Agile methodologies to continuously deliver value to customers.  
• Institute and maintain a rotating on-call incident escalation and response processes for the team.
• Create technical specifications, user stories, database and API designs based on business requirements.
• Work on full-stack development of platform tools and web services.
• Manage highly critical risk platform tools in the cloud.
• Own reliability for the team’s services and participate in an on-call rotation.
• Adapt to prioritizing multiple issues in a high-pressure environment.
• Understand complex architectures and be comfortable working with multiple teams.
• Conduct performance analysis, capacity management and troubleshoot large scale distributed systems.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A Masters or Bachelors degree.
• Minimum 5 years of experience in building and managing high-performing teams in remote setup. Ability to mentor and coach team members across all levels
• 10+ years of overall software engineering experience developing highly-available full stack applications and distributed systems
• Stellar communication, organization and management skills with proven track record in an agile environment.
• Ability to explain your technical and business decisions succinctly as well as in detail
• Passion for building innovative and user-centric software solutions. Ability to manage multiple priorities and deadlines effectively.
• Deep technical knowledge and extensive experience working with highly scalable, fault tolerant, large distributed systems and microservices architecture.
• Proficiency in Event Driven Architectures based on consumer/producer brokers such as Kafka, Amazon MQ, Kinesis, SNS/SQS
• Proficiency in programming languages like Java, Golang, developing RESTful services, strong understanding of relational databases like MySQL and a practical experience with cloud platforms like AWS.
• Strong expertise in troubleshooting complex production issues.
• Excellent problem solving, critical thinking, and communication skills.

Desired:

• Experience with containerization technologies like Docker and Kubernetes for microservices deployment and management.
• Experience working in fraud/compliance-related tool or product.
• Knowledge of telecommunications.

Location

This role will be based in India remotely (Telangana, Tamil Nadu, Maharashtra, Karnataka, Delhi). 

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.