Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.

It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital. We live by our six company values everyday: Success First, Customer Obsessed, Incredibly High Standards, Open Mindedness, Resilience, Impatience, and Positive & Optimistic. They are stitched into the way we work, interact with others, and hold ourselves accountable. We’re eager to hire individuals who are passionate about our mission, deeply aligned with our values, and are excited to help shape the future of customer service.

What's the opportunity? 🤔

Intercom is gearing up for a huge year of go-to-market activity. Brand events are a big part of that plan.

The Intercom Events team is looking for their second key hire - a Senior-Level Events Manager with experience producing brand events and activations at a global scale.You'll drive and work on a variety of project types, collaborating with our partners on our marketing team as well as across the broader organization. 

Our team and professional network is home to a small but growing diverse group of producers and creatives with a broad range of experience, backgrounds and talents. We strive to constantly look for ways to make our day-to-day work feel fresh and meaningful, and we deeply value work that’s executed through unmatched creativity, courage and execution.

What will I be doing? 🚀

• Produce live/online brand events and experiences for tier 1 marketing campaigns
• Drive Intercom’s brand sponsorships and activations program from concept to final execution
• Partner with expert suppliers and agencies to execute world-class activation and guerrilla programs
• Create high-quality work that delivers on our brand and business strategy
• Support the planning and execution of Intercom’s tier 1 creative productions eg. a customer conference
• Continuously learn about Intercom’s products and maintain deep empathy with B2B SaaS and Customer Support audiences
• Traveling as needed (30% of the time)

What skills do I need? 📖

• 6+ years of events experience with a portfolio showcasing a breadth of event management work
• An innate understanding and care of brand representation
• Ability to take broad visions and develop them into strategic, structured, measurable plans
• Ability to stay on top of production trends while remaining true to Intercom’s core brand identity
• Experience with large-scale event budget management
• Experience working with event and video production consultants and agencies
• Experience working across multiple teams and disciplines collaboratively and effectively
• Ability to communicate with precision, clarity, honesty and respect
• Ability to work independently and autonomously
• Experience with live online event management

Bonus skills & attributes 🙌

• Bachelor’s degree in marketing or event management
• Previous experience working in-house with a tech brand or in-agency
• Second language - French, Portuguese
• Proficiency and preference in online event software solutions such as ticketing and virtual events platforms

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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