Fraud and Merchant Risk Analyst

Toast Overview: 

Toast is a rapidly growing SAAS product company building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a company, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across internationally.

The Role: 

The Fraud and Merchant Risk Analyst will work closely with both the Fraud and Merchant Risk Teams. They will support both teams in rolling out new initiatives and building comprehensive programs that keep Toast and our customers safe. They will be expected to work cross functionally within the two teams to complete tasks such as reviewing accounts for suspicious activity, underwriting new customers across Toast’s portfolio of products, and provide high-quality operational feedback to the Fraud and Merchant Risk Team Leads, as well as our Data Analysis Team. 

What You Will Do:

• Underwrite customers across Toast’s product portfolio
• Monitor queues of suspicious transactions, rule out false positives, and determine when a case needs to be escalated
• Conduct basic investigations of cases requiring extra attention
• Become an expert when it comes to Toast’s fraud and compliance programs
• Report unusual activity to banking and processing partners and fulfill law enforcement requests
• Make determinations on gray-area cases and decide when to escalate cases to the Lead Risk Analyst, Legal, and Compliance
• Become a subject matter expert regarding Toast’s payment solutions, fraud prevention tools and deeply understand the payments value proposition and how Toast Payments specifically meets restaurant needs

Do you have the right ingredients?

• 2+ years of experience in an analyst-level role
• Curiosity and strong investigative skills, able to form a narrative around large sets of data
• Ability to work effectively in a dynamic, changing environment and adapt while focusing on key goals and objectives with minimal oversight 
• Customer-focused with excellent written and verbal communication skills
• Must be highly motivated and able to work within tight deadlines
• An inquisitive nature, someone who wants to explore variances, and understand root causes

Bonus ingredients:

• SQL knowledge
• Payments or restaurant experience

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.