Role OVO-View

Team: Fraud

Salary banding: £35,000 - £45,000

Experience: Mid-Level

Working pattern: Full-Time

Reporting to: Emma Costa - Fraud Lead

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Fraud, Payments, Crime

Top 3 qualities for this role: Organisation, investigative, enthusiastic

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need a diverse group of people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

Payments Fraud is a central risk at OVO. If a customer cannot safely pay for their energy or decarbonisation products in a variety of ways that best suits their circumstances and personal preferences, they will look elsewhere. We are looking for ambitious, payment fraud enthusiasts to drive forward our payments area

This role in a nutshell:

As OVO's Senior Fraud Investigator you’ll lead and analyse our fraud reports and system data to identify fraudulent activity and be inquisitive to find the root cause of such activity, from both internal and external actors. Data literacy and being comfortable analysing reports and finding root causes is key. You’ll be identifying fraudulent patterns and be comfortable explaining these patterns to key stakeholders across the business of varying levels of seniority. We are looking for someone who is willing to go the extra mile and handle a fraud incident from start to finish, liaising with all areas of the business and external parties, including customers, to mitigate and prevent fraud. Managing relationship with external memberships and work with the Fraud Lead on OVOs fraud policies and compliance is crucial to this role. 

OVO is growing in the consumer lending space so previous experience handling fraud in consumer lending is key.

Your key outcomes will be:

• Analysing our fraud dashboards, proactively identifying the fraudulent activity and any patterns you can find
• Review and analyse alerts, contributing to Suspicious Activity Reports and escalating where vital
• Conduct larger scale analysis over longer time periods, writing up reports for internal stakeholders and external memberships
• Proactively search and test vulnerabilities in our customer and agent journeys to identify vulnerabilities from internal and external actors.
• Establish links with key team members
• Connect with the wider team and Fraud Lead on patterns and trends in fraud
• Investigate potential fraudulent activity, supporting full investigations to identify root cause 
• Ensure meticulous attention to detail and confidentiality when investigating cases

You’ll be a successful Senior Fraud Investigator at OVO if you are…

• Knowledgeable and have experience within the Fraud and Payments space
• Previous experience in the consumer lending industry, with particular focus on preventing fraud
• Data literate and inquisitive. 
• Approach everything with a data-first approach 
• Comfortable investigating fraudulent transactions and carrying out fraud investigations with deep detailed eye
• Ability to communicate and present clearly and deliver a succinct, confident message to a wide range of stakeholders 
• Passionate about Fraud, with a desire to learn new fraud techniques and schemes
• Knowledgeable about compliance in these areas.
• Proactive communication and stakeholder management. Critically you know when and how to say ‘No’!

You won’t like this role if you are…

• Uncomfortable taking ownership for your own workload
• Unwilling to dive into the detail and take ownership for end to end fraud investigations
• Unable to have conversations with senior collaborators about fraud trends and existing live reports
• Not passionate about Fraud!

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Let’s talk about what’s in it for you

We’ll pay you between £35,000 and £45,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.