This role can be based in Munich, Berlin or remotely within Germany. The working hours can be from 20 to 35 hours. 

It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people. 

As a (Senior) Payroll Specialist (d/f/m), you provide a best-in class service for all Personio customers. Your efforts drive customer satisfaction, continuous improvement of our end-to-end customer journey and payroll processes, which directly translates into a high customer lifetime value and active Personio promoters.

In case of technical and product issues, you collaborate with our 2nd Level team within Product & Engineering to identify gaps in Personio and support to improve them. Your feedback to product teams directly contributes to further product automation and a great user experience. 

You will directly report to the Lead Payroll Operations. In addition to bi-weekly meetings to discuss ongoing topics, semi-annual feedback and development meetings are held between the two. 

Your tasks and responsibilities will include:

• You are responsible for the satisfaction of our DACH Personio customers through a high-class software and payroll support, mainly via phone and email
• You are building a solid relationship with our customers, discovering their specific payroll needs, communication approaches and solving payroll-related queries and problems
• You are helping customers to embed & run payroll solutions and processes within their Personio account to ensure an ease of use and smooth experience
• You are acting as the go-to expert for our customers (e.g. general payroll matters, possible issues, pitfalls, data inconsistencies or conflicts that impact the payroll processing and best practices to resolve)
• You collaborate with our internal 2nd Level product team to solve technical challenges and complex payroll issues of our customers
• You identify & communicate improvement potentials for all internal payroll support processes and our payroll offering
• You support junior team members to excel in their job, by coaching them regarding payroll knowledge and processes, as well as customer management and communication
• You constantly expand your payroll process knowledge as well as the Personio product and keep up to date on any changes intertwined with our internal Academy
• After becoming an expert in Personio, you support projects with the objective of sustainably increasing quality, efficiency and flexibility in the Payroll Operations team

• You have at least 3 years of operational experience in end-to-end payroll processing (focus Germany, other EU/EEA/CH countries would be an advantage) by supporting a payroll tool, process or services and experience with customer communication
• Ideally, you have a good understanding of web technologies, a basic understanding of APIs and the willingness to become more tech-savvy
• You are a team player, empathetic and move mountains to ensure the satisfaction of your customers
• You have the highest standards for quality and diligence in your work
• You are business proficient in German and have a good command of English

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:


• Competitive compensation package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
• Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
• Annual personal development budget for you to invest in your development via professional memberships, external certifications, conferences, and more
• Regular company and team events like All Company Culture Week and local year-end celebrations
• High-impact working environment with flat hierarchies and short decision-making processes
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
• Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
• Choose between green mobility options, including a JobRad® bike or monthly public transportation ticket
• Access multiple fitness studios and sports facilities across Germany for €22 per month with a subsidized Qualitrain membership
• A beautiful, spacious office in the heart of Munich, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces