Role OVO-View

Location: Bristol, London, Glasgow or Remote! (You have the flexibility to work wherever suits you best)

Team: Product 

Salary banding:  £55,660 - £73,480

Experience: Expert

Working pattern: Full-Time

Reporting to: Head of Product 

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Dynamic, Ownership-oriented, Customer-centric

Top 3 qualities for this role: Proactive, Decisive, Strategic

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need a diverse group of people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

Working as Senior Growth Product Manager, you’ll have the opportunity to transform digital experiences, platforms and tools and define the future of these products. These help our customers identify, pay for and use the right products for them, in a way that suits them. At OVO, you'll work with a dedicated team of engineers, researchers, experience designers and analysts. You’ll build data-driven and hypothesis-led customer experiences, which deliver against our business strategy.

You’ll experiment your way to fulfilling customer needs and contributing, and you'll often be found story-mapping, canvas-filling, needs-assessing, optimising, stakeholder-managing and test-and-learning!

We’re looking for a candidate who can challenge how things are done currently, pushing themselves and others to innovate to improve their approach to problems!

The focus of this role will be growing our customer base by marketing and communicating the value of our energy products to the market. This role is intended for someone with a passion for generating revenue by reaching and converting as many people into customers as possible; by building new and optimising the OVO experience from first contact through onboarding. You have experience in experimentation, be an expert in measuring success and an understanding of marketing platforms and methods.

• Delivering and optimising great experiences, and ensuring our latest products are always available to buy, use or renew online.
• Working with the Head of Product, you will lead the product vision, strategy and roadmap throughout a product lifecycle.
• You will proactively handle stakeholders to deliver the best outcomes for the business.
• You will embed customers at the heart of product decisions.
• You will use data to create hypotheses to test, identify and solve problems and to simplify complex customer experiences.
• You are tenacious in gathering online and offline customer insights - including research, customer contact, complaints and reviews - to advise your decisions.
• You don’t give up when challenges or knowledge gaps arise.
• You can demonstrate a solid understanding of the wider business and strategic context in your decision making.
• Focus on how to get ideas off the ground quickly - identifying the thinnest slice possible to get meaningful customer data.
• Foster your product both in and outside your team - understand how it fits into the wider product offering, how it could evolve and inspire your team to do more.
• Work with others to set bold OKRs and take the responsibility to do what it takes to meet them.
• You will establish clear priorities and find ways of articulating them with your own team and the wider business.
• Be an ambassador for our wider product community - using that as an opportunity to learn, get support from other like minded individuals and give back to the wider OVO team.

You’ll be a successful Senior Growth Product Manager here at OVO if…

• You are an accomplished and expert product manager with a proven track record of delivering positive business outcomes.
• You are comfortable with the ambiguity that comes from working in a fast-paced environment, highly matrixed environment and adaptable to changing market needs
• Experienced across software development and Agile practices
• You have a good understanding of Agile methods, cross functional working and development at different stages of the product life cycle.
• Experienced using optimisation tools, journey analysis tools etc.
• You are comfortable prioritising initiatives and ideas based on value and impact, and you can clearly articulate those decisions.
• You have strong analytical abilities, able to cut through opinions with data.
• You are tenacious and find that data you need.
• You are experienced in working in a matrixed organisation with multiple team members.
• You are data driven in measuring the impact of what you build and have a track record of improving your customer’s experience.
• Experience in the energy and/ or of a highly regulated industry would be advantageous
• Experience digitising ‘offline’ customer experiences is a plus.
• Are looking for autonomy and accountability to deliver great outcomes, while delivering value at the earliest opportunity.
• Find new concepts easy to understand, and show the tenacity to keep asking the right questions.
• Recognise assumptions (including your own) and seek ways to try and validate them.
• Are adaptable and take change in your stride.

Let’s talk about what’s in it for you

We’ll pay you between £55,660 and £73,480 depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..