Our Opportunity:

Chewy is seeking a Senior Human Resource Specialist to join our team in the Plantation, FL office. We are looking for a highly motivated person who thrives on being a trusted partner for our employees. This is a unique opportunity for HR professionals to gain more exposure to the entire employee life cycle at Chewy, where you are empowered to make a difference for our Team Members.

What You’ll Do:

• Interact with and guide employees via inbound calls, live chats, social media, and other platforms to answer all inquiries using HR knowledge and expertise, performing research as needed to resolve inquiries
• Provide suggestions on the enhancements of our current service offerings, service center programs, guidelines, or procedures that impact our employees
• Identify moments that matter in the employee lifecycle and provide action plans to leaders on creating a memorable and positive experience
• Maintain the confidentiality of all information, protect the assets of the Company, report non-compliance, and adhere to all applicable federal, state, and local laws and regulations, as well as company policies and procedures
• May develop queries and generate and distribute reports
• Develop standards and Standard Operating Procedures to support HR Operations and Team Member Services
• Maintain appropriate records, files, documentation, etc.
• Assist with HR special projects and perform other duties as assigned

What You’ll Need:

• Bachelor’s degree in human resources or related discipline preferred
• SHRM-CP or PHR Certification preferred
• 1+ years of HR experience (HR Generalist within service delivery or operations experience highly preferred)
• Experience working in an HRIS system (Workday, ServiceNow, Kronos, or Greenhouse) is preferred
• Customer service focused, have a passion for process improvement, self-motivated, and able to work both independently and in a team environment
• Proficiency with Microsoft Office products, specifically Word, PowerPoint, and Excel
• Be a self-starter, have a strong sense of ownership, and attention to detail
• Demonstrated ability to multi-task and perform well in a fast-paced environment
• Strong time management, critical thinking, and organizational skills
• Superior communication and strong interpersonal skills
• Excellent analytical, problem-solving, and troubleshooting skills
• Flexibility to shift schedule as needed by the business
• Proven ability to maintain and secure sensitive information

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

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