LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

As an IAM Architect you are responsible for performing the necessary leadership, facilitation, planning, analysis and design tasks related to the development of an overall security architecture for the organization.

• Ability to set/drive technical architecture for and be the final escalation point for Identity and Access Management (IAM) tools
• Enable legacy and modern identity providers (AD, Okta, ADFS, Azure AD) for management by IAM tools
• 3+ years experience Interfacing IDM systems with using API communications
• Influence security posture by evaluating business strategies and requirements
• Oversee development and life-cycle management of the services related to Identity Governance & Administration services
• Lead task force efforts between appropriate teams to proactively resolve all technology issues with applications (infrastructure, performance, code)
• Demonstrate ability to accurately and efficiently architect and implement products of chosen expertise as a single Business Unit multi-product solution and/or a cross Business Unit multi-product integrated solution within the client environment through utilizing Services Best Practices
• Demonstrate hands-on expertise of software technology design at a complex level for single Business Unit multi-product solutions and/or cross Business Unit multi-product integrated solutions of chosen expertise
• Drive the adoption of Authentication and Authorization reference architectures for existing, new and emerging IAM technologies
• Participate in Identity and Access Management enterprise governance processes and drive IAM standards adoption
• Design and implement IAM solutions that meet business requirements, security best practices, regulatory requirements and industry standards
• Provide guidance and support to other teams on IAM related issues and initiatives
• Evaluate new technologies and products for IAM integration and enhancement

• Bachelor’s degree in an Information Technology field or equivalent experience
• Strong knowledge of IAM concepts, principles, standards, frameworks and protocols
• 3+ years of experience with various IAM tools such as Active Directory, Azure AD, SSO/SAML/OAuth/OpenID Connect/FIDO2/WebAuthn/MFA/SCIM/LDAP/RADIUS/Kerberos/PKI etc.
• 3+ years of experience with cloud-based IAM solutions such as AWS Cognito/IAM/SSO/Directory Service etc
• Preferably, understanding of scripting languages such as PowerShell/Python/Bash etc

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.