At Nauto you can make an impact at a high-impact company. We believe technology can help prevent collisions and save lives with predictive-AI that detects driver state and vehicle surroundings in real-time. More than 90% of car crashes can be attributed to human error. Nauto technology is designed to predict risk and alerts the driver with advance warning to help prevent collisions, improve driver safety, and save lives.

Our customers and prospects include many of the largest commercial fleets in the world along with vehicle manufacturers (OEMs), insurance providers, and autonomous vehicle companies. The company is backed by Greylock Partners, BMW iVentures, General Motors Ventures, Toyota AI Ventures, and SoftBank, and is well-positioned for continued growth.

As an installation coordinator, your duties are to plan and arrange vendors/installers to meet requests from customers. You provide the customer with a plan of how many installers will be at what location and when. As the coordinator, your responsibilities are to coordinate schedules and deadlines to ensure that work is completed on time and confirm the completion of projects with workers and customers. 

Responsibilities

• Coordinate vehicle device installation projects with customers and 3rd party technicians to establish mutually agreed upon installation schedule, timelines, and volume goals
• Recommend improvements to scheduling, installation, and hardware troubleshooting processes, procedures, policies, and technology to increase efficiency and quality 
• Assist install technicians and self-install customers with troubleshooting, proper wiring and placement, best practice methodologies, and resolving hardware installation issues as they arise
• Ensure all installed devices are functional and properly documented
• Work with Nauto technicians and internal teams to triage and diagnose customer issues related to hardware and installation
• Assist in creating processes and tools to further automate and refine Nauto's core fleet management, scheduling, and installation functions

Qualifications

• Strong planning, organization, and communication skills with a customer first focus
• Collaborate effectively across teams, roles, and functions
• Work independently in a dynamic and fast-paced environment
• Technical background with proven knowledge of telecommunications hardware and automotive electronics installation
• Analytical business thought process with the ability to present a plan and create deliverables while building confidence and trust with clients
• Ability to understand and incorporate basic project management methodologies
• 3-5 years fleet management or vehicle device scheduling in customer facing support or services related role
• Proficiency with Excel, NetSuite, SalesForce, Microsoft Office Suite, SmartSheet, MS Project, Asana
• Industry experience in Fleet services and/or transportation industry 
• A working knowledge of fleet and livery vehicles is a plus