About Doctolib 

Doctolib is a purpose-led company that strives for a healthier world with more than 2,500 employees across France, Italy, and Germany. Since 2013, Doctolib has been improving the daily lives of more than 300,000 healthcare professionals by providing them with new-generation technology and services. Doctolib also serves more than 70 million Europeans, offering a fast, frictionless and secure journey for all their care needs.

Job description

Doctolib is looking for an IT cloud engineer in charge of managing employees' devices, and evolving its information system.

You operate in France, Germany, Italy and the Netherlands, implementing the best-in-class solutions and tools to the business teams within the company in order to provide an incredible service to all Doctolibers! 

The challenge is to help our teams to grow the healthcare professionals who use Doctolib every day, as well as the millions of Europeans who visit our sites every month, and to offer them an outstanding user experience.

 

Reporting to the IT Squad Leader, you will work in the IT Squad and transversally with all Doctolib business teams, as well as in close collaboration with IT Operations and Security team. You lead by example with a 'hands-on' attitude and information sharing with your peers.

Responsibilities 

• You will be responsible for mobile device management (mainly laptops and phones), finding the right balance between user experience and security. You will define the architecture, implement it and operate it along with IT operations team
• You will be responsible to maximize the quality of service offered to the Doctolibers (measured quarterly by an NPS), by continuously assessing our operations and getting user feedbacks 
• You will develop integrations between applications through various mediums (APIs, scripts, ETL etc…) 
• You will be responsible for the collaboration tools (incl. Google Workspace, Slack). You maintain and follow their release to provide the best efficiency to Doctolibers
• You will work in collaboration with the internal customer to qualify new needs, build the functional and technical requirements of the solution you’ll have to develop, deploy and maintain. You will be in charge of technical and functional documentation, especially for the IT operations team
• You will work on automations for onboarding / offboarding of users, managing licenses and data. Those activities are key for a scale-up company and you will be responsible for that. 
• You will also be the Level 3 escalation point for contact of the operations team. 
• You will be involved in the crisis management process through duty and weekly on-call shifts 
• Mentoring the junior engineers and support teams will also be part of your daily life

 

 Requirements and skills 

• You must have strong experience on MDM (InTune, Google MDM), BYOD, COPE, etc.
• You have a cloud administrator certification (Azure, AWS, etc.)   
• You have scripting experience on python, powershell/bash, javascript, usual dev practices/tools like github, ci/cd, testing, API development (REST / SOAP).
• You have experience on the security part: IAM/IGA, SSO, SAML, Oauth2, Open id.
• You know protocols such as HTTP, DNS, LDAP, SFTP, IP, ICMP, TLS and architectural styles such as REST and SOAP.
• You appreciate being the point of contact for internal customer relations (technical contact, user contact, etc.) and have a real sense of service with these dual technical-functional skills.
• You take ownership for what you have delivered and know how to troubleshoot a problem 
• You are familiar with the Agile / SCRUM framework and rituals. You are at ease with Jira 
• You are curious, autonomous, flexible, rigorous, enthusiastic, passionate, you have a taste for teamspirit and fun.  
• You are comfortable working in a fast-paced environment, in a scale-up company and a squad oriented environment with constant change.
• You are fluent in written and spoken English 

 Disclaimer: 

• If you don't meet 100% of the qualifications, no problem! Just show us why you're the right candidate for the job!

 The interview process 

• HR screen
• Interview with Manager
• Technical interview with the team
• Reference check
• Offer !

 Details of the position 

• Type of position: CDI
• Location: Levallois Perret 
• Starting date: ASAP

 Doctolib Remote policy 

We offer 2 different work modes : 

• Hybrid: You work 2 days a week remotely and come on-site the rest of the week.
• Office-based: You work on-site all week.

What we offer

 

• A stock-option program for each Doctoliber;
• Quarterly bonuses and a competitive package;
• A 6-month dedicated onboarding program - the Doctolib Academy;
• Continuous training programs on all key competencies (English, soft skills, expertise);
• Transparent internal mobility opportunities you're welcome to apply for;
• 2 days per year to help health charities and create a positive social impact - the Solidarity Days;
• Mental health and wellbeing offer in partnership with moka.care;
• The Doctolib Parent Care Program, including extended parental leave, meet-ups and inspiring conferences;
• High-quality office spaces supporting collaboration, health and wellbeing;
• A subsidy from the work council to refund part of the membership to a sport club or a creative class;
• A competitive health insurance paid 100% by the company;
• Subsidy for lunch and various food offers in our offices;
• A flexible workplace policy offering both hybrid and office-based mode;
• Flexibility days allowing to work in EU countries and the UK 10 days per year;
• A support for relocation in case of international mobilities and new joiners arriving to France, Germany and Italy from another country

  About Doctolib  

Founded in 2013, Doctolib is one of Europe’s fastest growing healthcare technology companies. Everyday we strive to fulfill three entrepreneurial missions:

 

• Improve the daily life of healthcare personnel
• Improve patient access to healthcare and patient health
• Build a team of entrepreneurs with humanist values

 

We are dedicated to creating useful solutions for healthcare personnel and patients, regardless of age, condition or location. We strongly believe in prioritizing data privacy as we continue to build services with a positive social impact for the long run.At Doctolib, we don’t just accept diversity, we respect and celebrate it! We’re proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, ethnicity, disability or place of origin. We take care of each other and are grateful for each Doctoliber’s contribution to our mission!