Senior IT Support Technician

Wise is one of the fastest growing companies in Europe, and we’re on a mission: to make money without borders the new normal. We’ve got 16 million customers across the globe, and we’re growing. Fast.

Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply. 

So, we’re building a new one.

As a Senior IT Support Technician at Wise, you will play a crucial role in ensuring the smooth operation of our Internal IT systems. You will be responsible for diagnosing and resolving technical issues, providing outstanding customer service, and maintaining a high level of customer satisfaction. This role offers an excellent opportunity for professional growth and development in the IT support field.

Key Responsibilities:

• Provide IT support and troubleshooting for both Windows and Apple environments.
• Manage endpoint support, including expertise in Jamf and Intune.
• Collaborate with support and engineering teams on large-scale projects to ensure successful implementation.
• Possess extensive knowledge of maintaining and supporting wiser systems, with the ability to restore them to full functionality.
• Mentor and train colleagues, sharing your expertise and knowledge.
• Document work thoroughly and create guides for fellow technicians and customers.
• Ensure high-quality ticket management and understand the importance of efficient issue tracking.
• Have experience with automating certain tickets and issues. 

Qualifications:

• Minimum of 3 years of experience in an IT support role.
• Proficiency in troubleshooting Windows and Apple operating systems.
• Hands-on experience with endpoint management tools such as Jamf and Intune.
• Track record of successful collaboration on large-scale IT projects.
• Strong mentoring and training skills.
• Excellent documentation skills, including the ability to create guides and manuals.
• Experience with Jira/Atlassian or similar project management tools.
• Nice to have experience in bash and PowerShell scripting

Why Join Us:

• Competitive salary and benefits package.
• Opportunity to work on cutting-edge technology projects.
• Collaborative and supportive work environment.
• Continuous learning and professional development opportunities.
• Chance to make a significant impact in a growing organisation.

If you are a dedicated IT support technician with a passion for solving complex problems and helping others succeed, we encourage you to apply. Join our team and be a part of our mission to deliver exceptional IT support and innovation.

What do we offer: 

• Starting salary: €30,600 - €39,600
• Company Restricted Stock Units
• Numerous great benefits in our Tallinn office 

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential, and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply by submitting your CV and Cover Letter.

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.