About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Senior L&D, QA Manager

Role summary - We are seeking a dedicated Senior L&D, QA Manager to manage the China Ops policy, training, and quality assurance. This role is crucial in ensuring seamless operations within the China business unit, make sure we deliver compliant and quality KYC and customer support. Meanwhile, the role will be the compliance partner from ops team to work closely with local and global compliance team on the compliance related matters

Location: Shanghai, ChinaOn-site Full-time 

What you’ll do

• Manage end-to-end to process and performance of policy/knowledge base buildup and maintenance, overall quality assurance and training for KYC, B2B, customer support and client service, and act as compliance partner to help China operations team fulfill compliance requirement effectively.
• Buildup and update effective and feasible ops policy according to both global and local regulatory requirements, including overall KYC, customer support and client service
• Plan and lead overall knowledge related initiatives
• Buildup robust quality control model and process to ensure China Ops team can deliver quality and complaint KYC, customer support and premium client service
• Ongoingly analyze quality gaps, plan and take effective actions to improve the quality performance
• Produce quality report to board members, compliance controllers and regulators on needs
• Buildup effective and feasible training plans for new services and changes
• Ongoingly analyze training gaps, plan and take effective actions to improve the training performance
• Lead the ongoing China B2B solution initiatives, including knowledge base calibration, training content development, and QA form creation and implementation
• Manage and motivate team members to go above and beyond
• Develop talents

Who you are

• 10 years exp and experienced in managing cross-functional teams and supporting large-scale operations.
• Strong understanding of the China business environment, including B2B solutions.
• Proven track record in knowledge management, quality assurance, and training program implementation.
• Excellent leadership skills with a focus on operational excellence.
• Ability to collaborate with cross-functional teams and drive initiatives in a matrixed environment.

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The Payoneer Ways of Working 

Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. 

Continuously improve Always striving for a higher standard than our last. 

Do it. Own it. Being fearlessly accountable in everything we do. 

Build each other up Helping each other grow, as professionals and people. 

If this sounds like a business, a community, and a mission you want to be part of, click now to apply. 

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.