A universe of opportunities. Open to you.

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive, and your desire to have a positive impact on others.

This is an excellent opportunity for a highly motivated and experienced customer marketing professional to shape Payoneer’s global engagement, retention and cross-sell/ up-sell marketing strategy for Early life customer portfolio.

This role will work closely with other team members of the Global Marketing organization and other departments and will focus on enabling the execution of the initiatives, particularly implementation of strategy, lifecycle campaigns, predictive models, tools, templates, scorecards and dashboards, and channel optimization.

What’s the job?

• Serving as the subject matter expert and be the primary contributor to lifecycle marketing strategy and tactics for activating the “marketing managed” segment of customers globally
• Serving as a thought leader to identify and create engagement roadmap, develop champion and challenger strategies to optimize results in an ongoing fashion across the entire global customer base
• Working with rest of Lifecycle Marketing, Product Marketing, Customer Journey, Portfolio, and other stakeholders to engage in Customer Journey Mapping. This involve analysing critical customer touch points with the organization and maximizing commercial opportunities through timely and relevant engagement strategy and tactics.
• Tracking, reporting, and analyzing key trends to identify ongoing opportunities for program improvements
• Driving global Marketing managed customer revenue and profitability, including customer engagement, product adoption and usage by cohort, retention and average lifetime revenue per customer.
• Innovating and experimenting on how we connect with our customers at key points in their journey to drive meaningful growth at the global scale, with an expanded set of channels and touchpoints.
• Developing and implementing experimentation for all aspects of the customer lifecycle to test, learn and scale the most effective approach for growth, including channel/ touchpoint strategy and optimization.
• Ensuring a regular cadence of customer insights gathering and sharing, planning and performance share outs, campaign-specific insights & learnings with regional stakeholders, the wider LCM team as well as the global marketing team (and beyond) to share best practices and to inform engagement and strategy roadmap (marketing and beyond).

Does this sound like you?

• 5+ years of experience in managing lifecycle, cross-sell and up-sell programs.
• Strong growth mindset with a focus on actionable strategies at scale 
• Ability to both think strategically and execute tactically, with excellent communication and leadership skills.
• Proven track record in delivering long-term customer engagement and lifetime profit growth.
• Strong background in customer conversion, retention and win-back strategies.
• Deep understanding of segmentation and customer lifecycle.
• Expert knowledge working with CRM platforms (eg. Salesforce, Hubspot, etc), marketing automation software (eg Marketo, Pardot, etc) and lifecycle communication platforms (eg Segment, Braze, etc).
• Strong data-driven mentality with the ability to interpret data and identify actionable insights to inform engagement strategies.
• Hands-on marketer with experience juggling multiple projects and working cross-functionally in a fast-paced cross-functional environment with a great attention to detail.
• Thrives in a fast-paced environment with strong bias for action.
• Strong analytical skills to make data-driven decisions for commercial and operational performance.

Not a must but a great advantage:

• Good understanding of the payments industry and its current evolution across the world
• Small Business understanding and experience

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere.  From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.

What we offer: UK

• Private Medical Insurance
• Healthshield Cash Plans for everyday health expenses
• 6% Pension contribution
• Annual fitness and Work From Home Allowance
• Generous PTO, paid holidays, and parental leave
• Tech scheme and Cycle scheme 
• Employee Gifts & Social events
• Learning and development opportunities
• Hybrid working