About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Austin, TX. Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

As a Senior Manager or Director of Business Application Delivery, you will report to the CIO and be responsible for leading the successful implementation, optimization, and support of business-critical applications across key departments such as Sales, Finance, HR, and Operations. You will partner closely with business stakeholders to understand functional needs, coordinate solution delivery, manage application teams, and ensure that systems are secure, scalable, and integrated across the enterprise.

This is a hands-on leadership role requiring a strong mix of technical understanding, operational execution, vendor management, and team development. You will play a key role in enabling cross-functional business outcomes through efficient technology delivery.

Here's a closer look at this key role:

Delivery & Execution

• Lead business requirements gathering, software/vendor evaluation, and delivery planning for enterprise applications.
• Manage project timelines, resource planning, and cross-functional coordination to ensure successful execution.
• Oversee the configuration, integration, and release management of platforms like Salesforce, CPQ, MRP, HRIS, and Finance systems.

Team Leadership

• Build and lead a team of application analysts, administrators, and developers; provide mentoring and guidance on system architecture and delivery best practices.
• Foster a collaborative and accountable team culture focused on quality and continuous improvement.

Operational Oversight

• Establish and manage SLAs for application uptime, support response, and resolution.
• Partner with IT Ops and InfoSec to ensure systems meet compliance, data quality, and security standards.
• Define and track metrics to measure system effectiveness and business impact.

Stakeholder Engagement

• Serve as the primary point of contact for business users, working closely with department leaders to prioritize and deliver solutions that improve workflows and user experience.
• Collaborate with stakeholders to plan enhancements, train end users, and drive adoption.

Vendor & Budget Management

• Support contract negotiation and vendor management efforts to ensure cost-effective licensing and support services.
• Assist in the planning and tracking of project budgets, staffing needs, and system investments.

What You'll Need:

• 8–12 years of experience in IT or enterprise applications, with increasing leadership responsibility.
• Proven experience managing cross-functional application implementations in areas like Salesforce (Core, CPQ, Billing), NetSuite, HRIS, or Finance systems.
• Strong understanding of Agile/Scrum methodologies and SDLC best practices.
• Proficient in Jira, Confluence, or other project and collaboration tools.
• Demonstrated ability to lead teams, manage stakeholders, and deliver projects on time and within scope.
• Excellent communication and organizational skills.
• A passion for business process improvement and a proactive, service-oriented mindset.
• Experience using AI tools to enhance productivity, innovation, or problem-solving.

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 7/1/2025

LogicMonitor is an Equal Opportunity EmployerAt LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#LI-SS1 #LI-Hybrid #BI-Hybrid 

LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. 

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.

The Base Salary range for this role is:$151,200—$189,000 USD

                                               

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.