About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Boston, MA. 

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! 

The Senior Manager, Channel Operations will serve a critical role within our Business Operations function and serves as an advocate, partner and advisor to our Channel team. You will be responsible for driving the overall Channel Operations process design and execution to aid in the development and performance of our partner programs and team. You will develop, enhance and streamline our partner focused technology and data to enable data driven decision making through insights and recommendations that drive meaningful change. You will collaborate with functional teams throughout the business to maintain and improve the overall Channel experience internally and externally.

Here's a closer look at this key role:

• Partner with Senior Leadership to operationalize the strategy for the Partner program.  Identify, design and execute the structure, processes, tools and metrics.
• Design, improve and ensure adherence to operational processes and policies impacting Partners and the internal Channel team; integrate and align processes with internal cross-functional teams to ensure seamless operational execution
• Find opportunities across the business to make it easier for Partners to work with LogicMonitor
• Architect and drive enhancements to partner related technology to ensure optimal data capture, maintain data integrity, support process efficiency and promote internal/external user experience; own the Partner portal from a technology standpoint and ensure program components are supported and maintained
• Leverage both internal and external data to develop insights and recommendations leading to data driven decision making; Develop reporting, dashboards and executive presentations to enable and inform key stakeholders on key program KPIs, including deal registration, net new logo acquisition, bookings, etc.
• Work closely with Partner Managers and Leadership team to understand business needs and provide operational support to drive performance, efficiency and partner experience; be accountable and drive issues to resolution
• Lead and participate in projects to support Channel initiatives; responsibilities include, but are not limited to, project planning, process design, documentation and change management with emphasis on accountability and significant cross-functional collaboration
• Manage both direct and indirect teammates with focus on professional development, employee experience, performance and contribution
• Drive annual planning efforts for Channel Operations by partnering with Channel leadership and incorporating strategic direction

• Bachelor's Degree in Business Management or equivalent degree
• Minimum 7 Years of Operations experience, with focus supporting Channel, preferably within the SaaS industry
• Proficiency in GTM tools including Customer and Partner Relationship Management software, data infrastructure, etc.
• Excellent oral and written communication skills and experience in executive presentations
• Strong project management, analytical and problem-solving abilities
• Proven ability to create, manage and optimize sales and channel processes
• High degree of customer focus, curiosity, proactivity, accountability, work ethic, collaboration, autonomy, creative thinking, attention to detail and ability to thrive in high-paced dynamic environments

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 10/15/2024

#LI-SS1 #BI-Hybrid #LI-Hybrid

LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. 

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.