About rag & boneFrom our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process, and collaboration for a more equitable future.

Job Summary

rag & bone is looking for a Senior Manager of Digital Product to help steer, analyze and provide recommendations for the best onsite customer experience. This role will work cross-functionally to guide website enhancements from conception to launch by connecting the technical and business worlds. They will be involved in solving business issues that impact the omni-channel and digital businesses by working with internal teams and liaising closely with vendor partners.

Responsibilities

• Oversee elements of the product and enhancement roadmap for our Omnichannel and Digital DTC business
• Partner with business and technology teams to craft solutions that support the larger company objectives
• Leverage business KPIs to make recommendations for improvements to the end-to-end customer journey
• Manage day-to-day relationship with third party systems integrator
• Responsible for gathering and documenting requirements, managing development timelines, creating test plans and overseeing deployment for code releases
• Understand the systems architecture associated with Salesforce Commerce Cloud integrations and develop relationships with vendors across the technical stack
• Prioritize the product backlog and own the communication of ongoing development work to cross-functional partners
• Manage the adoption of new enhancements with internal stakeholders, inclusive of SFCC new feature releases
• Collaborate with members of the digital team to troubleshoot site issues, integrations and improvements for operational processes
• Partner with legal team to ensure enhancement meet compliance standards, inclusive of CCPA/GDPR management and ADA requirements

Requirements

• 3-5 years of platform experience on Salesforce Commerce Cloud
• 2+ years overseeing digital product
• Experience working within a rapidly growing eCommerce business
• Knowledge of sprint cycles and AGILE development
• Experience with web analytics for an online retailer or similar online business
• A firm grasp of modern technology and eCommerce tools is essential for this role
• Strong working knowledge of Google Analytics and Tag Manager; other third-party solutions are a plus
• Must have strong quantitative analysis skills and advanced Excel skills
• Experience working with multiple departments to ensure onsite representation of the business and branded needs
• Strong organizational and communications skills

Rules we live by | Rules you live by

• Be a Good Human - Be original, be authentic. Stand for diversity, equitability & inclusivity.
• Have No Fear - Innovate, solve problems
• Own Every Decision - Work together, get results
• Quality Matters – Not only with product but we see it in our people
• Make S**t Happen - Be disciplined, be competitive

Benefits

• Paid Time Off
• Clothing Allowance
• Generous Employee Discount
• Paid Parental Leave
• Membership to Calm and access to other wellness benefits
• Medical, dental, vision and ancillary benefits
• 401k

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.