About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

As Crunchyroll expands its push into games, Crunchyroll is looking for a Sr. Manager, Games Community to lead Crunchyroll’s community efforts for its portfolio of games. With overlap between anime fans and gamers and the growing popularity of anime, you will build the future of anime-based and anime-inspired games for the leading anime content provider outside of Japan. You will establish best-practices for all of our Crunchyroll Games community and social channels, improving our overall community efforts, leading a small team of Community experts, and building relationships across the company. Success for this role will be measured by the in-game and out-of-game player/audience engagement, the growth and retention of the Crunchyroll games audience, collaboration between internal and external partners. 

• Oversee, coach, and grow the Games Community organization, being the voice of the player to our teams and the voice of the game to players

• Lead the strategy to grow the Crunchyroll Games community across multiple channels and platforms

• Create community reports centered around feedback collected from the community, concerning issues, and community sentiment to the product leads. developing best-processes, managing channel management, community reporting and feedback

• Work with the Product, UA, and Publishing team to create a social schedule around current/future activations and increase overall growth and management of Crunchyroll owned social and community channels

• Create partner management processes and with external developers, publishing partners, and licensors

• Build relationships including with multiple teams including PMM, UA, Games Production, Central Marketing, and others. 

In the role of Sr. Manager, Games Community, you will report to the Vice President, Games Publishing. 

We are considering applicants for our Los Angeles offices

About You

We get excited about candidates, like you, because...

• You have 8+ years of experience in the games industry, with 4 years managing community and social strategy, programs, and channels

• You have knowledge of and experience in building communities on all relevant platforms (Discord, Facebook, Instagram, Twitter, Reddit)

• You have launched and live-operated games in all stages of a games lifecycle, including Soft Launch, GTM, Launch, Live-Marketing, Maintenance, and Sunset. 

• You know intrinsically how to motivate and inspire partners and external partners to take meaningful actions towards achieving aligned goals. 

• You understand the long-term value of and, can balance the need to align with the

• Experience working with IP and license holders

• Conversational to Fluent in an Asian language a plus

About the Team

Games sits under the broader umbrella of New Business and is an important growth priority. Games Publishing is an established function within the business and has been given a new remit to improve marketing efficiency, building effective internal and external relationships, and improve meaningful results in the pursuit of a comprehensive overall games strategy. It includes Product Marketing, User Acquisition, Community, Creative Services, Strategy, Forecasting, and Insights. Success for the team is measured by revenue, profit, subscriber growth, and subscriber retention. 

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

 

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.

• Flexible time off policies allowing you to take the time you need to be your whole self.

• Generous medical, dental, vision, STD, LTD, and life insurance

• Health Saving Account HSA program

• Health care and dependent care FSA

• 401(k) plan, with employer match

• Employer paid commuter benefit

• Support program for new parents

• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll ((select from the following job modalities for this role: #LI-Hybrid #LI-remote #LI-onsite))

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.Pay Transparency - Culver City, CA$100,000—$160,000 USDAbout our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Service. We serve our community with humility, enabling joy and belonging for others.

• Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll's hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.