Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

• The mission of the Airbnb Global Safety and Security (GSS) team is to foster a safe, secure, and healthy workplace for our employee community and peace of mind for Airbnb’s global community. Airbnb GSS programs include Global Corporate Security; Executive Protection; Global Threat Assessment; Global Security Intelligence; Insider Risk Prevention; Global Travel Risk Management; Special Events Security; Trust Global Partnerships; Offline Risk Intelligence; and Law Enforcement Operations.

The Difference You Will Make:

• The Senior Manager Global Law Enforcement Operations & Liaison will lead a global team of law enforcement response associates responsible for liaising with law enforcement entities on significant investigations, processing law enforcement data disclosure requests, and building trusted relationships with global law enforcement entities.  The Senior Manager Global Law Enforcement Operations & Liaison will be a senior role within the GSS team and report directly to the Director, Global Safety & Security. 
• We are seeking a passionate leader with a strong background as a senior executive in law enforcement or an experienced trust and safety professional who can develop and implement a strategic vision to drive organizational effectiveness in a fast-paced, ever-changing environment in which Life Safety is the top priority. The successful candidate is a strategic problem solver and valued collaborator with a creative growth mentality who can work collaboratively across senior functional leadership with cross-functional teams.

A Typical Day: 

• Establish and lead the development and adaptation of global law enforcement operations initiatives, strategic roadmap, goal setting and prioritization for the regional LE Operations teams based in EMEA, APAC and AMER.  
• Develop and adapt operational initiatives and priorities that improve the effectiveness of policies, playbooks, processes and tooling to respond to requests from law enforcement officials and government agencies, driving strategic safety efforts for the Airbnb community at scale.
• Lead a global LE operations team responsible for analyzing and addressing time-sensitive legal processes and inquiries regarding user data, which includes but is not limited to preservation requests, subpoenas, court orders, and search warrants. Ensures that inbound/outbound law enforcement cases, civil/criminal subpoenas, and other governmental or legal investigations are evaluated and handled in strict accordance with Airbnb’s policies, internal guidelines, and applicable laws
• Develop, manage and lead regional teams around the world to develop and maintain effective working relationships with law enforcement and government authorities globally by building coalitions and partnerships through liaison with International Policing Organizations (e.g., Interpol, Europol, FBI, HSI, etc.)
• Work closely with the legal and public policy teams on engagement with law enforcement authorities, regulators and legislators on online safety, security and law enforcement issues.
• Collaborate with internal teams and global safety organizations to develop and enhance safety awareness and other safety related issues in the world.
• Responsible for planning, staffing, budgeting, and managing expense priorities for Law Enforcement Operation
• Develop Return on Security Investment metrics and reporting to manage progress against goals and to evaluate the effectiveness of the law enforcement operations program, using data to drive improvement plans and track progress against the strategy/goals.
• Develop new concepts, methods and techniques to identify cross-functional initiatives that can  improve Airbnb’s Trust Defenses.
• Identify market segments and external partnership opportunities where applicable for Trust and Safety or Law Enforcement teams to help enable safe and positive core business growth.
• Coordinate and participate in on-call emergency escalations relating to high priority requests, including after-hours and weekends 

Your Expertise:

• 12+ years of global law enforcement response team (LERT) specific subject matter expertise or experience as a senior leader in law enforcement.
• Progressively responsible leadership experience in a large, globally dispersed trust and safety or law enforcement operational team.
• Expansive experience establishing strategic initiatives for Trust & Safety and/or Law Enforcement Operations that impact safety initiatives, data disclosures and global law enforcement partnerships.
• Subject matter expertise in global data privacy laws affecting disclosures to law enforcement
• A proven track record of managing performance across a matrixed organization that covers a wide range of geographies, languages, time zones, etc.
• Experience proactively solving critical problems of strategic and operational importance that impact safety on the platform, current and future products, technologies and trust defense
• Experience navigating complex / matrixed business organizations and influencing across cross-functional teams 
• Experience working on policies that have a global impact by utilizing quantitative and qualitative data to support recommendations
• A proven track record of working collaboratively with subject matter experts on cross-functional teams, balancing disparate priorities, and rapid problem solving in high-stress situations.
• An executive presence with outstanding communication skills including written, verbal and presentation skills with the ability to create executive communications and presentations.
• Experienced manager effective at building trust through relationships and empowering a high-performing team.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.