Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

The Senior Manager, Program Management & Planning Opportunity

We are seeking a highly motivated and detail-oriented Senior Manager of Support Programs to support our Senior Vice President of Global Customer Acceleration and Support.  This role is pivotal in ensuring the effectiveness and efficiency of the Global Customer Acceleration and Support organization. This global organization of 480 professionals includes: Customer Support, Expert Acceleration, Knowledge and Online Support and Digital Growth. The successful candidate will be a key member of the Global Customer Acceleration and Support leadership team and drive and contribute to: Strategic planning, annual planning, team building and development, and managing key projects and initiatives. The ideal candidate will act as a trusted advisor and confidant to the SVP, facilitating communication and decision-making processes.

What you’ll be doing 

• Collaborate with corporate, sales, operations, finance, human resources, engineering, renewals, customer success, and professional services teams to identify opportunities and develop related Customer First strategies.
• Act as a liaison between the SVP and other functions/teams, ensuring effective communication and alignment of goals, strategies, and plans. 
• Manage and oversee critical projects, ensuring they align with company objectives and are delivered on time 
• Lead and manage staff meetings, quarterly off-sites and drive CCO communications strategy
• Ensure SVP is prepared for customer calls and events
• Prepare and review reports, presentations, and data analysis for internal and external stakeholders   
• Manage the portfolio of strategic plans and program portfolio to ensure execution of key priorities 
• Manage a team of program managers  
• Organize and prioritize critical issues and required information for the SVP to facilitate efficient decision making. 
• Attend meetings with or on behalf of the SVP 
• Act as a point of contact for internal and external stakeholders on matters pertaining to Global Customer Acceleration and Support. 
• Drive operational and administrative efficiencies within Global Customer Acceleration and Support 
• Support the SVP in fostering a culture of high performance and continuous improvement

What you’ll bring to the role

• Minimum of 3+ years of experience in a business management role, preferably in a SaaS or technology environment. 
• Strong understanding of the SaaS security industry and its challenges. 
• Exceptional organizational, project management, and problem-solving skills. 
• Excellent communication and interpersonal skills, with the ability to engage and work with key internal and external stakeholders. 
• Proven ability to work under pressure, prioritize tasks, and meet deadlines. 
• High level of discretion and confidentiality. 
• Proficient in Microsoft Office Suite, Google Workspace and project management tools.
• Bachelor’s degree in Business Administration, Management, or a related field; Master’s degree preferred. 

  Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.          
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

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Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.   

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:$168,000—$252,000 USD The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $188,000—$282,000 USD

What you can look forward to as an Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.